Sonal’s instinctive desire to help others and witnessing family members undergo exercise rehabilitation post-surgery was a major influence in becoming a Sports Therapist. From a young age, she was actively involved in sport, taking part in a number of school and borough competitions.
The prevention and treatment of injuries is a real passion of Sonal’s, particularly seeing individuals improve through exercise rehabilitation programs. Keeping her clientele out of the clinic and helping patients stay match fit; pain free and productive at work is her passion for Sports therapy.
BSc (Hons) Sports Therapy
First Aid at Work
Diagnosis of sporting injuries through examination and assessment
Prescription of a variety of treatment modalities
Peripheral and spinal mobilisations
Electrotherapy (ultrasound, tens, interferential), Cryotherapy
Gait and postural analysis
Past experience / employment
Sonal studied at the University of Hertfordshire, where she gained exposure to musculoskeletal injuries. Work placements including London Broncos RFC, the university’s football team and the Hertfordshire sports injury clinic has allowed Sonal to interact with a variety of patients and injury profiles.
London Wasps RFC, for over a year exposed Sonal to numerous techniques treating injuries, expanding her rehabilitation knowledge, and nurturing her ability to tailor to different personalities and somatotypes. Witnessing a player undergo live ACL reconstruction and following the rehabilitation processes of many acute and chronic injuries, she was able to use hydrotherapy sessions, anti-gravity treadmills, extensive rehabilitation equipment, neural stretching and isokinetic testing at Twickenham Stadium to help achieve optimum results and boots recovery.
Sonal regularly volunteers at the London Marathon, and has gained further professional experience massaging pre and post match/ training with England Rugby League and working with London Broncos RFC. Being a young energetic and passionate individual it doesn’t matter if you are the fastest sprinter in the world, the hard working individual with the office job, elderly or athletic, Sonal can be there to help you over come the boundaries when faced with an injury.
Sonal understands the sensitivity of an injury, the effects it has on your lifestyle and the frustrations of not being able to achieve everyday activities pain-free. Utilizing her skills and adjusting her treatment plans to tailor your individual needs, alongside educating her clientele, is a proven way to achieve an effective road to recovery.
“Sonal was great!! She was very knowledgeable and made me feel very comfortable. Massage was great, really felt the benefits and would definitely recommend/have already done so!”
“I have always had wonderful service at Perfect Balance. Stephen is by far the best Osteopath I have ever seen. He easily recognizes the problem and always deals with it very effectively. His knowledge and use of different therapeutic modalities is outstanding, and his friendly and approachable personality make sessions both enjoyable and incredibly informative. In addition, his sports therapist, Sonal, provides an incredible sports massage and her knowledge of sports rehabilitation definitely helps provide a much quicker recovery. The team at Perfect Balance have all been wonderful and not only treat my injuries but also keep my body working optimally so I am able to live and enjoy a very active lifestyle. Thank you Perfect Balance!”
“Sonal has been treating me for almost year as I have progressed in my sport up to qualifying for, and representing, Team GB. Alongside giving me a good telling off when I need it, she has managed and mitigated the worst I inflict upon myself during training – and is a pleasure to spend time with. Sonal is immeasurably professional, knowledgeable and effective; I wouldn’t be able to train and race without her.”
“Perfect environment & location at the David Lloyd Bushey. Sonal was very attentive & informed. Hopefully, I’m recovered now, but would definitely go back if required & thoroughly recommend the practice.“
“I see Sonal Patel to keep me injury free while I run my 100 marathon challenge. She is the best Sports Therapist I have ever had treatment from.”
Celia Ann Findlay
“Excellent work from Sonal. Very good at identifying the issue and then a course of treatment, with useful exercises and guidance that have made a real difference.“
“I went to see Sonal as I had a knee injury incurred whilst running. Sonal gave me some acupuncture and massage and a follow-up e-mail with exercises. I found her to be very knowledgeable and helpful in assisting in the recovery of my injury.”
“I am being treated by Sonal for my shoulder issues for a month. I found her to be very methodical in her approach to quickly identify and start resolving the shoulder issue. I have already noticed a big difference. I highly recommend Sonal and Perfect Balance.”
“Sonal was brilliant; I came to see her with a number of aches and she gave me a very tough session but it has made a real difference.”
“She continues to provide a gold standard service and is a credit to your business. I hope your management team recognise when you have such a good asset. In regard to my personal treatment Sonal dovetails very well with Lucy.”
“Sonal is brilliant. I have severe degenerative Osteoarthritis. She has helped me to retain some flexibility and improve restricted movement in my joints. If I am in the country I see her once a month. “
“I used to play rugby, until a knee injury ended my rugby career. I have a tendency compensate to protect it. Over time this adds up and if I am not careful causes imbalances. This stick man drawing represents some of those. The highlighted areas are the muscles that are weak relative to the opposite side. My whole right leg then! This is where having some experts in your corner comes in handy! I have the team at Perfect Balance Clinic to look after me. Sonal (sports therapist) has done a great job in identifying the issues and giving me stretches and strengthening exercises to help manage the inevitable compensations. While Owen is relishing the punishment he dishes out in my sports massage sessions. If you have any injuries then I would 100% recommend getting these guys to take a look. Hiring specialists to get you results quickly is an investment worth making!”
“I have been for a number of sessions now, and the team have been working with me to develop a plan for getting back to full fitness. Sonal is attentive and remembers lots of details about my conditions so knows exactly where to pick up when I come in each time. She is also great at treatment and I feel better each session, both physically and mentally from the support. Daine is also great, seen him for 2 sessions and he is very knowledgable about musculotendinous injuries and treatment, and has great physically treatment ability and suggestions for rehab that I can do myself.”
“I was lucky to see Sonal on the day my back was hurting and needed treatment instantly, Sonal was so friendly and very knowledgeable in her profession, the treatment took 30 minutes and the result was amazing, I’ve had back pain for years and with regular sessions and aftercare advice Sonal has been given me it looks like years of pain are floating away, thank you Sonal :))).”
“I have been treated by Sonal for several months now and would advise that the service she provides is excellent both in terms of being customer facing and a really good treatment provider who shows both knowledge and understanding to her clients requirements. At my request I see Sonal every fortnight and she has quickly established a treatment programme that enables me to perform my martial arts classes twice weekly without constant lower back ache and other muscular nuisances.
As I am 50 this is a real benefit and really aids recovery time. Sonal is also a very friendly and engaging lady who has that clever ability to know when you want to talk and when not. My sessions are never forced conversation as she is so pleasant and that adds to my perfect balance experience. I also feel that Sonal dovetails expertly with Lucy in regard to treatment and on-going health plan. Kind regards.SG. “
“I am currently seeing Sonal for a build up of issues going back 20 years. I have seen a wide range of medical and health specialists over the years and not yet found anyone who can fix me! Sonal very quickly suggested three potential problems, all interlinked, and explained what she thinks is happening very clearly. It is very early on in my treatment but she seems confident that she can help. I am keeping everything crossed! “
“Sonal is a highly skilled and professional sports misuse, currently training in this field at the moment myself I have the highest respect for her approach in regards to her techniques and friendly manner. I highly recommend her. “
“Sonal was fantastic – great service, excellent knowledge, very friendly and very considerate.
Have already booked another session with her. “
“I am very happy with Sonal so far, she seems knowledgable and gave me good exercises to help me through my marathon training to help me manage a niggle I have developed before seeing her, this was on my previous (first) visit however. I am continuing to see Sonal on a regular basis for sports massage as part of my normal training and am happy with the way things are going.”
I’ve already referred a friend of mine who has injured herself and need some expert attention. I had an excellent experience with Julia at my Osteo appointment and with Sonal for the Sports Therapy. Aside from being attentive, caring and helpful experts. I felt immediately better and I was in a huge amount of pain. They gave great advice on how I could continue helping myself between appointments and answered any questions I had. Really, really positive experience adn I couldn’t thank them enough!”
“I totally recommend, since I start my treatments with Sonal my back is much better. I used to go different massagist and try different techniques but nothing really works, but I found Sonal when I couldn’t even move my neck and I don’t have words enough to express my gratitude for her effort, she always is on point. I also try one session with Daine and I love it, I will repeat with him for sure. Now I can say you have what you pay, and it’s totally worth it, every single session, very effective and professionals.”
“Sonal was fantastic! For someone so petite, she certainly has an unbelievable strength! She was professional, knowledgeable and lovely to chat to too, which was nice as it certainly wasn’t a relaxing massage! My calves were the issue and Sonal really worked them hard and found knots I never knew existed. I would certainly go back and see her again.“
“I had an extremely friendly and professional experience at the Perfect Balance clinic, I would highly recommend Sonal as a therapist.”
“Sonal is friendly and professional and extremely knowledgeable.“
“I had shoulder and neck pain which was causing a lot of tension in my head and giving me headaches. I was treated by Sonal who was very thorough and quickly pinpointed the issue. I had a 30-minute session which included a massage and some stretching techniques which I am able to continue at home. The team were very quick and responsive and helpful.“
“I am being treated by Sonal for my shoulder issues for a month. I found her to be very methodical in her approach to quickly identify and start resolving the shoulder issue. I have already noticed a big difference. I highly recommend Sonal and Perfect Balance..“
“Sonal was referred by my brilliant osteo, Stephen Makinde, to iron out some knots in my neck and felt the difference after just one session. Highly recommended.”
“Treated by Sonal and continue to work with her, exceptionally knowledgeable. Highly Recommended.”
“Always excellent. “
Book an appointment with Sonal Patel
To discuss how Sonal may be able to help you or to book in for an appointment, please fill in the following form and we will be in touch soon.
If you have any questions, you can also call us on 0800 0724 012.
Perfect Balance Clinic Ltd | Registered Office Pallidium House, 1-4 Argyll Street London | Registered in England and Wales 06925401
Data protection contact:
Last updated: February 2018
Here at Perfect Balance Clinic we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services that you have requested from us. We are committed to protecting your and your family’s personal information when you are using any of our services. The Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:
Any Perfect Balance Clinic Website that links to this Privacy and Cookies Policy
Social media or official Perfect Balance Clinic content on other websites
It also relates to our use of any personal information you provide us by phone, SMS, email, in letters and other correspondence and in person. Perfect Balance Clinic works hard to safeguard your personal information. Whenever you provide such information, we are legally obliged to use your information inline with all applicable laws and regulations concerning the protection of personal information including the current Data Protection Act 1998 and the General Data Protection Regulations introduced in May 2018. In order to provide you will a full range of products and services, we sometimes need to collect information about you. You can trust us with your information - we have created this policy to help you understand what data we collect, how we collect it, what we disclose and how we use, store and transfer it.
Our Privacy Commitments:
For as long as we keep your data we will work with you to keep it up to date and we will protect it with the appropriate security and safety measures
We will be as transparent as we can with you on what personal data we collect, how we use it and how it will be processed
Remember you can email us at firstname.lastname@example.org to update your privacy preferences, alternatively, you can change your settings via our reception team or using our ALICE system, located in the reception area of any one of our clinics. If you have any questions at all about our privacy or cookies policy you can contact us 24 hours a day, 7 days a week at email@example.com. These policies apply to:
All visitors to our website
All prospective job applicants
All clients who use our products or services
Sports massage and therapy
Podiatry and foot clinics
Laser and shockwave therapy
Bespoke pregnancy, corporate and athlete services
We are recognised by all major insurers and all our therapists are covered by private health insurance policies.
1.1 Compliance with Regulatory Authorities:
We regularly review our compliance with our Privacy and Cookies Policy. When we receive formal written complaints, we will contact the person who has made the complaint to follow up. We will also work with the appropriate regulatory authorities, including local data protection authorities such as the Information Commissioner's Office (ICO) to resolve any complaints regarding the transfer of personal data. As a Data Controller who is processing personal information and who meets certain criteria, we are registered with the ICO. You can click here to view our registration details.
2.0 Compliance with Data Protection:
2.1 What information we collect about you:
We collect information to provide better products and services to all our service users. We collect information in the following ways:
The information you give to us: Many of our services require you to provide us with personal information as part of our client registration, appointment booking or marketing processes. When you sign up to receive any of our products or services we will ask you for information such as your name, email address, residential address or telephone number.
The Information we get from your use of our services: We collect information about the services that you use and how you use them, like when you visit one of our clinics or visit a website that uses our advertising services or view and interact with our ads and content.
The types of personal information we use may include:
Personal details such as names, addresses, telephone numbers
Family details for example next of kin
Services, for example, details of services accessed or offered by providers
Lifestyle and social circumstances
Physical and/or mental health details
Visual images, personal appearance, and behaviour, for example if CCTV images are used as part of building security
Details held in the client's records, where we hold or manage the clients' records
Responses to surveys, where individuals have responded to surveys sent by Perfect Balance Clinic
Our legal basis for collecting and processing this data is because you have either given us consent to process this data as part of the provision to you of the services purchased by you or because the processing of your data is necessary for a contract we have with you. All sensitive data is encrypted and stored securely using industry-standard data encryption, multiple layers of firewalls are in place, and we perform regular security audits.
2.1.1 Information for job applicants and employees:
Racial and ethnic origin
Trade union membership
Religious or similar beliefs
Employment tribunal applications, complaints, accidents, and incident details
Criminal Offence data (including alleged offenses), criminal proceedings, outcomes, and sentences
This information will generally relate to our job applicants (if successfully offered a position with us) and our employees, this is covered by the Privacy Notice for Employees, or for those health professionals we manage.
Our legal basis for collecting and processing this special category data is because the processing of your data is necessary for a contract we have with you and our additional special condition for processing this special category data is that it is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject. All sensitive data is encrypted and stored securely using industry-standard data encryption, multiple layers of firewalls are in place, and we perform regular security audits.
2.1.2 Personal information from you about others:
Through your use of our services, we may also collect information from you about someone else, such as friend referrals. If you provide Perfect Balance Clinic with personal information about someone else, you must ensure that you are authorised to disclose that information to Perfect Balance Clinic and that, without Perfect Balance taking any further steps required by applicable data protection or privacy law, Perfect Balance may collect, use and disclose such information for the purposes described in this Policy. This means that you must take reasonable steps to ensure that the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Perfect Balance Clinics’ identify, and how to contact Perfect Balance. Where requested to do so by Perfect Balance Clinic, you must also assist Perfect Balance Clinic with any requests by the individual to access or update the personal information you have collected from them and passed on to us for the service.
2.2 How we use the information we collect about you:
Your information may be used to:
Check and report internally how effective Perfect Balance and the products and services we offer has been
Investigate complaints, legal claims or important incidents
Make sure Perfect Balance Clinic continues to meet our clients needs both now and in the future
Review the care provided to make sure that this continues to be of the highest possible standard
Manage specialised services that Perfect Balance Clinic provides through third parties
We may keep your information in written form or on a computer. Whenever possible all information that identifies you will be removed. Our legal basis for collecting and processing this information is our legitimate interests in knowing more about our clients or it is necessary for a contract we have with you. Perfect Balance Clinic is a Data Controller for the TM2 System; provided by our third party processor (TM2). This system holds personal health-related data of all clients registered with our clinics. Our legal basis for collecting and processing health-related information obtained from our clients (special category data) is because the processing of your data is necessary for a contract we have with you and our additional special condition for processing this special category data is that it is necessary for the provision of health or social care or treatment. For more information please contact firstname.lastname@example.org
2.2.1 Sharing your information:
There are a number of reasons why we may share your information. This can be due to:
Our obligations to comply with current legislation
Our duty to comply with a Court Order
You have consented to disclose
To read more about our Frequently Asked Questions, please click here.
4.0 Information Security:
We are committed to protecting Perfect Balance Clinic and our service users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. We do this through:
Encryption of many of our services using SSL
We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems
We restrict access to personal information to Perfect Balance employees, contractors, and agents who need to know the information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, their contract terminated or appropriate legal action taken if they fail to meet these obligations.
Our induction process and regular training ensure that all our employees are aware of their responsibilities and best practice guidelines; ensuring the necessary safeguards and appropriate use of person-identifiable and confidential information. Under the Perfect Balance Code of Conduct, all our employees are also required to protect your information and inform you of how your information will be used. This includes, in most circumstances, allowing you to decide if and how your information can be shared. Everyone working in Perfect Balance Clinic is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purpose advised and consented to by the service user, unless it is required or permitted by the law.
5.0 Accessing Perfect Balance Clinic Website from outside the UK:
Perfect Balance Website is published in the UK by Perfect Balance Clinic at PerfectBalanceClinic.co.uk. The international version of the website, PerfectBalanceClinic.com, is made available to international users accessing the website outside the UK by Perfect Balance Clinic. All personal information submitted by users outside the UK will be processed in accordance with this Privacy and Cookies Policy.
6.0 Transparency and choice:
People have varying privacy concerns and our goal is to be as clear and transparent as possible with regards to the information we collect so that you can make choices about how this is used. You can:
Adjust/update your preferences with regards to how we market our products and services to you by contacting email@example.com
Set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us
8.0 Contacting Perfect Balance Clinic:
Copyright 2018 Perfect Balance Clinic Ltd. All rights reserved.
Terms and Conditions
Perfect Balance Clinic values the views of all clients, and welcomes comments and suggestions from our clients. We endeavour to provide a service of the highest standard at all times, in relation to service delivery and our commitment to work in partnership with our clients, to deliver their healthcare in a way that meets their needs.Our company director will ensure all comments and suggestions are communicated to the lead clinician and produce a quarterly and annual report for The Board of Directors. Our company director is the key contact for our clients to deal with any problems that may arise, including client complaints.A formal complaints policy is available to all clients upon request. Below is an outline of our complaints policy.
Clients are encouraged to give their feedback, at times when clients wish to make a complaint; the process will be managed by the company director. If a client raises a matter of concern with a member of staff, the members of staff should advise the client of the complaints policy and direct the client to the company director. When the company director is on planned or unplanned leave alternative arrangements will be made to manage the complaints procedure.
Clients are advised to address their complaint in writing to Perfect Balance Clinic David Lloyd Hatfield Mosquito Way Hatfield Herts Al10 9AX
All complaints will receive written confirmation within two working days upon receipt of the complaint, outlining the stages of the investigation.
A full response will be made in writing within 20 days of receipt of the complaint, outlining the investigation process, steps taken and outcomes and actions taken following the investigation of the complaint.
All complaints will be investigated by the company directors, with an investigation report to be presented to The Board of Directors. Complaints will be correlated with the annual results of the client satisfaction survey, to enable the directors to review and assess service delivery and the views of our clients.
Perfect Balance Clinic acknowledges complaints as a serious matter, and is committed to rectify areas that may cause concern or dissatisfaction for our clients.
A summary of complaints and the outcomes will be presented at team meetings, to ensure relevant areas of concern, action taken, and changes in practice as a result of the complaint investigation, are communicated to all members of staff and associates.
A parent or legal guardian present will need to be present during all appointments, unless prior written confirmation has been provided to the clinic.
payment must be made in advance of treatment for all services unless you have an exclusive account with us. Payment must be made in advance for all running clinic sessions and some group sessions that we offer
Late payments policy
please note that with effect from 1 June 2015, late payment of invoices (30 days after treatment) will be subject to an additional charge on the following basis: £10 for appointments in our Hertfordshire, Bedfordshire or Cambridgeshire clinics and £15 for appointments in our London clinics
Offers and promotions
All offers and promotions cannot be exchanged for any cash value. The promotion and offer or voucher should only be used by the intended person and as such we may ask for ID proof from the person producing the voucher to verify they are the recipient. Promotions and offers cannot be shared between individuals.All vouchers unless otherwise dated are to be used within 1 year of their receipt or known release from the clinic to an event or promotion.All offers and promotions may be subject to special arrangements or exclusions and Perfect Balance Clinic reserve the right to offer ‘introductory’ sessions to specific practitioners which may exclude some self-employed practitioners and the company directors. Where possible a full list of who the offer applies to can be provided in writing prior to your appointment.
Refund and cancellation policy
24 hours notice is required for cancellation of appointments, otherwise a full charge will be incurred. Missed sessions without the 24 hours notice will be fully chargeable, as if intended. For refunds of equipment purchased equipment must be returned (unopened, unused and not damaged) within 14 days of purchase with proof of purchase.
Using your Private Medical Insurance Policy
If you are planning to use private medical insurance (pmi), please contact your insurer as soon as possible and before your first Perfect Balance appointment to ensure you meet the terms of your policy.The procedures of insurance companies differ and some require the policyholder/patient to obtain a GP referral before they grant authorisation to commence treatment. Most private medical insurers cover osteopathy, physiotherapy and podiatry but other treatments, eg sports massage, pilates and rehab will not be covered. Please check the terms of your policy with your insurer.Naturally, if you are in pain you wish to be treated as quickly as possible and we wish to offer the earliest available appointment to start you on the road to recovery. However, please be aware that insurance authorisation can not necessarily be applied retrospectively. Please tell us when you book your first appointment that you intend to use pmi to claim for your treatment. In order to book your appointment with an appropriate practitioner, we need to know which insurance company it is.We need you to provide us with the following:
Name of insurance company
Policy or Membership number
Claim reference/Authorisation code for this course of treatment
Which part of the body (eg left shoulder, lower back, etc)
Number of sessions/budget authorised
Details of any Excess due
Some insurers do not cover the full fees for treatment. Once we have your authorisation details we can invoice at the fee agreed by Perfect Balance with your insurer. Until we receive the authorisation details we will invoice at our standard rates and you may be liable for the costs.We will send your invoices to your insurance company directly for payment once we have all the details. Your insurance company may inform us that the invoices are your liability, for example, due to excess, shortfall, benefit limit exceeded. In this case, please settle your account with Perfect Balance within 30 days of notice.Your practitioner may recommend an alternative treatment to speed your recovery and this may not be covered by the original authorisation. For instance, an osteopath may recommend you go on to see a physiotherapist or podiatrist or vice versa. Please check with your insurer and obtain a fresh authorisation if necessary.Sometimes it may be a simple matter of holiday cover by one practitioner for another; it is preferable for you to be treated by another practitioner recognised by your insurer so you can continue claiming. Please remind us to book you with an appropriately recognised practitioner.If you have any questions relating to your private medical insurance it is best to direct them to your insurance company in the first instance. We will do our best to assist you in the claim process.
Data Protection Policy
We take data protection seriously; please let us know of any changes to your personal data e.g. name, contact details, insurance company, person registered on account, this helps us ensure your records are kept accurate and up to date.