I specialise in managing and treating conditions that have previously not responded to surgery, physiotherapy or osteopathy. I am often called upon for my expert opinion and skills in helping solve some of the more difficult cases we see at the clinic.I trained at the British College of Osteopathic Medicine (BCOM) in Hampstead, London, where I undertook a full-time degree course in Osteopathic Medicine and Naturopathy.
I previously taught on the undergraduate course and I have also taught overseas on the post-graduate conversion course run for international students. I firmly believe that anatomy and evidence-based information are at the core of any good practitioner.
MSc. Clinical Neuroscience
BSc. (Hons) Ost.Med.
Certificate in Medical Acupuncture
Previously Senior Lecturer BCOM
Advanced K-Laser Practitioner
Member of the Osteopathic Sports Care Association
Osteopath Stephen Makinde has worked on a variety of films throughout his career:
Spectre – October 2015
Bastille day – April 2016
WonderWoman – June 2017
Justice League – November 2017
Star Wars Rogue One – December 2016
Assassins Creed – January 2017
Mission: Impossible Rogue Nation – July 2015
Guardians of the Galaxy – July 2014
The Mummy – June 2017
Past experience / employment
As well as my undergraduate training, I have an MSc in Neuroscience from Queens Square, London. I find this is an added bonus to understanding, treating and managing a multitude of clients’ problems in a much more comprehensive way as I have a good understanding of the complicated nervous system. I have completed numerous courses and I keep up-to-date with current issues within the field of medicine. I am able to use a multitude of techniques such as cranial osteopathy, medical acupuncture, functional positional release, MET, PNF, manipulation and many others.
I also have experience with working with clients who have suffered from chronic and recurrent pain. I come from a strong sports background and continue to follow my passion for sports by treating many top level professional athletes, such as sprinters/long-distance runners, long and triple jumpers, tennis players and golfers. I love the gym environment as I am able to work closely with personal trainers, biomechanics specialists and physiotherapists, making sure I get to the core of clients’ problems and keeping them away.
My training as an Osteopath and Clinical Neuroscientist has indeed helped with my evidence base and problem solving, leading me to understand the importance of a thorough case history to formulate the best approach to a problem.
I am one of the lead practitioners at the clinic and as you can imagine, through working with international royal families, premiership footballers (Arsenal, Chelsea and QPR) champion sportspeople and TV celebrities I am very much in demand as a top specialist in my field.
I believe a professional and kind manner fused with a good old-fashioned hard working attitude helps me to be more than competent when it comes to improving your health and performance.
“I have only been seeing Stephen Makinde a short while but I have been having pain in my knees for more years than I can remember. I have seen many Physiotherapists and Osteopath’s in the past but for the first time, I am seeing a major improvement in my knees the pain has definitely reduced, which has never been the case previously. Such easy exercises and minor adjustments has made a whole world of difference and I now have hope that I will eventually be pain free unlike the hospitals professional opinion! I really can’t thank you enough.”
“I first went to visit Stephen in August 2015 after hurting my back. My office job and bad posture coupled with carrying my baby was the main cause for my back problem. The lower back area was stiff and I was barely able to walk. I called for an emergency appointment to see Stephen and PB managed to schedule me in for the same day. I was already impressed. Stephen was very professional and was able to identify the problem immediately. After my first session I was advised to rest and not carry or do anything strenuous until I was to see him again after a few days. After I saw Stephen again he gave me some exercises to do through the PB exercise pro programme/app. It was brilliant! All my exercises were on there together with instructions on how to do them and feedback as to how I felt after doing them. Stephen is then able to monitor my responses and feedback and if necessary arrange to see me again. Fortunately for me the exercises were just right and I started to see improvements immediately. By my last session with Stephen I can safely say my back is back to normal. I can’t thank you enough! I still have access to the exercises on the app and whenever I feel my back is a little tight again I can just do them. Thank you again to Stephen. I can’t recommend Perfect Balance enough!”
“Stephen is amazing. I’ve had 3 children and continued to exercise throughout my pregnancies. Due to the changes my body has been through plus the strain of carrying babies around, I have suffered a few injuries. I always go straight to Stephen and I would never see anyone else. He identifies the problem quickly and also fixes it quickly too. He uses a number of techniques including acupuncture and I see results extremely quickly. I would always highly recommend Stephen.”
“I went to see Stephen after having pain in my neck and shoulder, which meant I couldn’t turn my head properly. Stephen worked wonders, and in a very short time. I’m training for my first bikini bodybuilding competition so I needed to be able to train again straight away. But what was really a miracle for me was when he fixed my imbalance in my pelvis which I’d had for 2 years. I was convinced I’d have to live with an wonky body for the rest if my life. After 3 sessions with the miracle worker I’m even again and so happy ! I recommend Stephen to anybody who doesn’t want to have months of wasted trips to see practitioners that don’t get to the cause but just relieve the symptom. Thank you Stephen.”
“Whatever niggle, need, imbalance or injury you have you will always be in good hands with this amazing team! Special gold star to Stephen Makinde for providing every possibility for achieving great results!”
“Overall, I think the service is extremely good and I would struggle to think of ways to improve. I received an initial appointment really quickly. Stephens diagnosis of my problem was spot on even before I had seen a consultant. My rehabilitation programme given to me by Josh Dennis enabled me to recently go snowboarding for two weeks which I didn’t think I would be able to do.”
“As a professional stunt man, my work takes me all over the world, and I pick up an awful lot of injuries along the way. Perfect Balance Clinic is like the glue that holds me together in my career. One particular injury was a broken ankle I had, and although I was back on my feet in 2 weeks I was in a lot of pain. I had the pain for almost two years, until Stephen brought his laser… Within 3 sessions with the laser, I was no longer in pain doing normal every day things like going up and down the stairs. However, doing heavy landings during stunts I still felt some pain. Another 3 sessions later, the pain was completely gone. I even managed to do a 16 foot jump and land on my feet as part of one of my stunts – after such a long time injured it felt like a massive breakthrough. I am so grateful for how the laser has helped. all the way through my childhood I was fortunate to have access to some of the best specialists in the country, and in 2004 I met Stephen. Ever since there i haven’t looked anywhere else. I take all my problems to Perfect Balance Clinic, and they hold me together so I can continue in my career.”
“I first started having treatment with Stephen Makinde 10 months ago after being diagnosed with acute arthritis in my knee. I was in a lot of pain and was having difficulty walking. Within a few sessions with Stephen, which included massage, acupuncture and exercise, I was walking normally and able to manage moderate exercise. More recently I have been suffering with tendonitis / arthritis in my shoulder which has caused limited movement and considerably pain. Stephen is once again treating me successfully with massage and acupuncture. Within one session my shoulder feels released and the range of movement has increased. Stephen’s diagnostic skills are excellent. He knows exactly what investigations are needed for diagnosis and immediately starts treatment. He is also always available via email for extra advice if needed. “
“Really happy with the service Stephen and his team offers. I’m an age group athlete competing in triathlon and duathlon, also work in the building trade. I’m In the 50+ age group so my body does suffer with the training and work related injuries. Stephens Treatment and advice over the last 3 years has kept me competing at a good level in the sport I love. I have recommended Stephen and his team to friends and family. Many thanks to Stephen and the PB team.”
“This is the second time I’ve been to see Stephen in advance of a marathon. I was suffering from shin splints and the first few miles of my training runs were very uncomfortable. I saw Stephen the week before running the Manchester Marathon. Through the treatment during the sessions and also the tips Stephen gave me, I got through the marathon with no shin problems at all and I also achieved a PB on the day. Thanks to Stephen for helping with this achievement. This marathon meant a huge amount to me and to not take part was not an option. I wouldn’t hesitate to recommend Perfect Balance and I have done already many times.”
“I have TMJ joint dysfunction and Julia has been working to fix it. She is absolutely brilliant at her job and I think we are going to get there. I have also been to Stephen who fixed a plantaris tendon rupture. His accuracy as an osteopath is stunning. I would recommend PB to everyone.”
“I have been seeing Stephen Makinde for lower back pain and he is fantastic. After 2 months of horrendous pain that other professionals couldn’t help alleviate, Stephen was recommended to me. He recognised my issue straight away and after my second treatment I felt immediate pain relief. He is amazing and I would thoroughly recommend him.”
“Stephen Makinde is the “Go To” man for me. Top bloke and he always sorts me out – no fuss, straight forward and sorted. I’ll be back for the next injury that needs attention.”
“Stephen Makinde has been treating my mom for back and leg pain since march 2017. He is probably the best osteopath anyone could ever ask for. He is good at his job and very friendly, making his patients relaxed and comfortable but most importantly feeling stronger and better. I would definitely be recommending him to all our friends.”
“Having been to various GPs, Consultants and Physio Therapists, the painin my neck and shoulder and lower back from an old injury never seemed to go away, The GPs prescribed more and more pain killers telling me I “just had to live with it”, and it was my age. Fast forward 10+ years and treatment from Stephen at Hatfield over those years the pain is fine, I am still able to play sports and keep reasonably healthy (even after a heart attack) and two year later CABG surgery , The pain comes back now and then but nothing like it used to be, and I can still live my life – Moves to various parts of the country and different Osteopaths had me driving from Scotland to Hatfield to receive treatment as only Stephen seem to get to the problem quickly and efficiently solved ( A bit over the top maybe) but living pain free is a great thing! I still have treatment at Hatfield having moved back into the area, and also have taken advice from Stephen which has helped me a great deal. A big thank you Stephen and the Team for your excellent service, care and attention keeping this 75 year old active.”
“Stephen Makinde will get you fixed and help you understand the issue so you can maintain your active lifestyle. I have had a range of musculoskeletal issues which Stephen has been able to quickly and effectively diagnose and correct. He’s helped me to understand what has caused the issues so I’m not back to see him for the same reason. This is much better for me than 3-7 sessions with a physiotherapist. I would recommend you see Stephen for any of your musculoskeletal issues.”
“Stephen Makinde is a miracle worker. I’ll be recommending him to anyone and everyone for the rest of my life.“
“Stephen is a great osteopath. Calm nature, exudes confidence and always sorts the problem. There is a very good reason why I go back to him time after time.”
“I have been seeing Stephen for a decade or more with an ever-increasing range of niggles, pains and injuries. He never fails to get straight to the root cause and invariably sorts the problem without ever requiring long-term revisits which would tend top rack the costs up.“
“After many years of chronic back pain, and passing from one specialist to another, I was recommended to Stephen Makinde. I cannot praise him more highly … He is very knowledgeable and a real professional … He has helped me back to a more healthy and pain-free life. I’ve seen other members of the Perfect Balance team for other problems over the years. Each and every one of them is a dedicated professional, who take the time to establish the cause of the problem and work with the patient to aid recovery. I wouldn’t hesitate to recommend the Perfect Balance Clinic team.”
” Stephen Makinde the Osteopath has a varied and highly efficient skillset in combining accurate assessments and techniques ranging from ART, Acupuncture, graston and many others to yield superior results. As a clinic, I feel they look deeper into problems and have the knowledge and skills to make a real difference. 5 Stars.”
“I went to see Stephen Makinde in relation to new Orthotics. Stephen was incredibly knowledgable, utilising latest technology and experience to ensure the inner soles were perfect. He took time with me, and was guiding in his opinions.”
“Sorry that I will not be able to help but I don’t like to leave reviews, friends have already been recommended though 🙂 “
“Stephen and the team are always super professional. Stephen’s knowledge is second to none and time spent with him always gets to the problem at hand. He fixed my elbow when nothing else was working. Highly recommend Perfect Balance.”
“Excellent service provided throughout my treatment by Stephen Makinde. I received excellent service and was advised on how I could maximise my treatment by making certain changes to my daily working routine which were affecting my back and neck. I was also given exercises to do between appointments to maximise the benefits and take control of my recovery.”
“If I could rate more than 5* here, I would. I first started suffering pain in my hip when I was just 21 years old. I ignored it I the hope it would just get better. It got progressively worse when I started an office job and the pain started to spread and worsen and gradually reduced my mobility to the point where I was no longer able to sustain any kind of physical exercise without causing acute, severe spasms and pain in my entire back, neck and shoulders. I got stuck in rut of not being able to exercise, but lack of exercise made things worse, spasms caused pain, more pain caused more spasms. I was no longer able to hold a full time job due to the constant pain. I then had two children two years apart which caused more problems and I was diagnosed with degenerative spine disease (bulging disc L4/5) at 31 years of age and normal life activities (such as getting dressed) were extremely hard. I had seen physios (NHS and private) and an osteo before, but they all seemed to treat my symptoms, never the root cause and I’d given up all hope of ever been free from pain again. On a bit of whim I went to see Stephen. Best decision I ever made. Stephen has not only treated the symptoms, but has helped me to understand what’s going on with my body and helped me to switch my attitude that if I want to get better, I need to work at this both physically and mentally. He managed my acute symptoms to a point where I was able to begin a Pilates programme. I have had 1 to 1 Pilates classes with Jasmin at Perfect Balance for several months. Jasmin has really helped to educate me on posture and habits and how to ease my pain at home. More recently, now I’m stable, we have been building strength to ensure that I can prevent pain in the longer term. I am now much less dependant on the osteo appointments and can manage and prevent my own symptoms. The combination of osteo and Pilates programme specifically designed for me has been the key. I can finally see the light at the end of the tunnel. It’s been difficult, I’ve had a few set backs (physical and mental) along the way and I’ve had to put the work in. But I could not have done this without Perfect Balance they (Stephen and Jasmin) have given me the confidence to know I can be free from pain. And I have just this last week started to do some fitness exercise for the first time in years. I try not to think too much about the cost as I try to look at it more of an investment in my future that I can maintain a pain free life on my own. The last two weeks I’ve been able to describe my pain as a niggle rather than pain, which is really quite liberating. Thank you Stephen and Jasmin.”
“Excellent service once again. Much like my experiences with Stephen and Mark, my appointment with Aaron was great. I felt confident in Aaron’s knowledge and expertise, and that he understood my needs quickly. Aaron treated me in a way that addressed my fitness regime exactly. He was really easy going and friendly, and I’ll definitely go back for more.”
“Following a motorcycle accident in Italy last June I suffered a broken ankle, was flown home and remained in cast for six weeks. As an avid gym goer, fitness enthusiast and workaholic, my concern was not about the accident but about getting back on my feet and not having any ongoing issues that would stop me doing what I love doing; you can imagine therefore my grief when I suffered complications when the cast was removed! I had no hesitation in calling Perfect Balance who quickly diagnosed the issue and worked closely with me, over a period of time, to get me back on track . . . . following each treatment I received I did exactly what I was told in the gym and haven’t looked back! Their personable, professional and extremely knowledgeable staff are second to none and I trust them implicitly with my well-being (and that of my family and friends to whom I have recommended their services over and over) which is why I haven’t and won’t go anywhere else. My thanks, on this occasion, go especially to Stephen – my testament to them is that I’ve signed up to trek Iceland this year for charity; I wouldn’t be doing that with a dodgy ankle!”
“I have THE BEST team looking after me at Perfect Balance Clinic! Praise in particular to Stephen who treated me today (a bank holiday). There aren’t many places where you get such excellent and dedicated service by consummate professionals. Thank you!!!”
“I suffered quite badly with back spasms and one day before work on the 2nd Avengers film, my lower back locked up. A friend at work recommended that I go and see Perfect Balance Clinic. I was sceptical because everyone I went to gave me vague varying reasons as to my condition but none of them resulted in any change in my condition.
When I first saw Stephen he was the only person to diagnose my condition exactly and explain what was happening with my body. That combined with specific treatment and training has got me back to being fighting fit and firing on all cylinders! Also due to the nature of my work an injury is never far away! Stephen has helped me over the phone when I was out of the country in the middle of a forest in freezing Austria on Spectre, enabling me to kick, flip and smash myself into another day!!”
“After a long season playing Elite Amateur golf in 2013, I gained a stress related injury in my wrist along with bruising of the bone and inflammation of golfers elbow. I was referred to Stephen after consultation with the surgeon and have now been working with him for 5 months seeing a positive progression and recovery from an injury which restricted me playing competitively towards the end of last season. I have received the utmost support whilst undergoing treatment with excellent customer service and great facilities. The treatment of preference suggested by Stephen was a combination of Shock-wave therapy and K-laser treatment, which has enabled me to train and be ready for my first season as a professional golfer to start. Stephen and the rest of the team promote very high standards of professionalism and understanding of specific sports related injuries and also provide a fast and reliable treatment plan developed around individual sports needs and times frames. I plan to continue to work with Perfect Balance Clinic in the forthcoming future to ensure my body is in the best possible shape in order for me to succeed at the highest level of professional golf.”
Stephen at Perfect Balance is absolutely the best! After an extremely traumatic accident, paralyzing me on my left hand side & endless other injuries – I was in so much pain I could hardly get out of bed ever. I started seeing Stephen and, with a loving & caring attitude, he has totally given me back the life in my life! He’s done more for me than any other specialist surgeon, I will be eternally grateful to him”
“I saw Stephen Makinde for back and neck problems and he was excellent. So knowledgeable and enthusiast. I would highly recommend!”
“After 18 months of chronic hamstring troubles a friend recommended I see Stephen. I’d torn my hamstring the year before and despite giving it recovery time I was now aggravating it every time I trained. I’d not found any specialist that could help get me back to health and diagnose why I was getting recurring pain. My first appointment with Stephen was a breath of fresh air. He brought a totally new view of my injuries and the treatment that I would respond best to. First and foremost he pin pointed the problem and broke down the re-hab I would need in order to start seeing an improvement. His knowledge and experience was extensive, understanding illnesses and bio-mechanical challenges I have had since childhood. I feel I’ve found a unique specialist that can truly work with my injuries and as such I’ve seen tremendous improvement in my hamstring and running performance. I now see Stephen as and when I need to just to keep any niggles under control and work on weaknesses.”
“Stephen has helped me after I thought I could not be helped. After sustaining a back injury whilst working as a Stunt Performer on X-Men First Class. I tried for 5 years to get rid of the pain in my lower back without true success. It became chronic and left me in a dark place. After visiting Stephen. I made huge progress.
I have since this time. Not hesitated to send other Stunt Performers and A list film celebrities his way… Thank you for your help Stephen. All the best John Street (Film and TV Stunt Coordinator).”
“Being familiar with the nervous and skeletal system, Stephen assists in not only the immediate problem you may have through manipulation but after follow on sessions he has comprehensive notes and promotes exercises to support your recovery”
“Stephen Makinde, as his physio said to me, “is a miracle worker”. She’d seen patient after patient being fixed…and I joined that list. I am experienced with acupuncture, exercises, physios and serious back operations – and none can hold a candle to the beneficial effects of his acupuncture and (simple) exercises. He has an extraordinary understanding of the interplay of muscles, bones and viscera. After half an hour, my pain is gone and it does not return. After six months or so, I might want to go back and he sorts me out immediately. Money is a consideration for me, and yet I learned to find it to afford his sessions. They simply made and make the difference. I cannot praise him highly enough. Five stars in every category.”
“After months of pain and being on crutches I am so pleased to be finally making progress. I am able to do the physio exercises that Stephen has set for me and the manipulation and massage of my hip has given me movement I have not have in many years. I was beginning to lose hope that I might be able to walk without crutches and ever get back to my life which has been a terrible struggle for over 5 months now. I know I have a long way still to go but I can a least see the future and I am most grateful for that.”
“I went to see Stephen at Perfect Balance Clinic, Hatfield, after struggling with pain in my foot for months (I am a runner) and finding no concrete diagnosis of the problem, or solution to the problem. Stephen was brilliant and diagnosed the problem very quickly- he also gave me techniques to help fix the problem in my own time. After only 2 weeks, my foot feels completely recovered and I only wish we’d been able to see Stephen sooner!! Thank you so much to everyone at PB clinic for helping me, and I can’t wait to run again next season, pain-free!”
“Stephen is an amazing professional and a better person. I am a complex case and he doesn’t give up on me as others have done, just the contrary. He is top of his game and he knows what he does at all times, always looking after you.“
“I’ve been getting help from Stephen for various problems on and off for the last year or so, for problems that other practitioners have been unable to solve. Stephen has so far sorted out everything I’ve presented him with and takes the time to explain, what and why and how to prevent it in the future. Big thumbs up from me!“
“6 months following foot surgery I was struggling to walk, still using a walking stick, totally miserable and frustrated. I went from being a fit and active person to feeling like I wouldn’t ever be able to walk without pain let alone exercise again. I had seen various therapists for rehabilitation but didn’t seem to be making any progress. Thankfully I found Stephen Makinde at Perfect Balance. Following a targeted course of treatment with Stephen including acupuncture, K-laser, exercises, massage and joint manipulation, I am a different person. Stephen I can’t thank you enough for your patience, support, knowledge and hard work to get me back mobile again. Without you, I have no doubt I would still be hobbling around with a walking stick. THANK YOU. “
“I am really pleased to have seen Stephen again to address ongoing issues with my back. Like before, Stephen gets straight to the heart of the problem. He knows and recognises the impact on lifestyle and sought to reassure me that the ongoing back problems can be solved. Stephen referred me for a gait analysis and for physio and both highlight the contributing factors. My treatment feels like it is having a positive impact. Thanks you”
“Steven has been bit excellent, great that he had an ultra sound scanner. Claire was good today but found out she was not ok to work with Nuffield, her replacement is only available in a small window so lost a bit of time here. In summary, feedback is the practitioners are excellent but it takes a while to start treatment 4 weeks late in my case so my injury may take longer to recover but willing to continue because the Hatfield centre is local”
“I’ve been seeing Stephen for a number of years and with his help I have come a long way. I’ve gone from high levels of pain and unable to do much to shortly running my first half marathon – serious progress! Stephen is very knowledgeable and brilliant at what he does. The team are excellent, very high standards of customer service. Highly recommend.“
“When I booked an appointment with Stephen Makinde I had been suffering from sacroiliac joint dysfunction for 11 years and had seen over 20 previous practitioners without success. Stephen immediately diagnosed the underlying cause and fixed it during our first session. Over the following six weeks he set about systematically treating all of the secondary problems caused by my body being misaligned for 11 years, including some I never realised I had. Combined with his treatment he also arranged for me to undergo a gait analysis, which identified and corrected problems with my walking, together with sports therapy sessions with Daine McKibben Rice, who worked with me on a rehabilitation programme to rebuild strength and mobility in my weakened muscles. Both were brilliant, friendly and professional, but above all they have completely fixed a problem which had left me in constant pain for years and had been impacting the quality of my life. I couldn’t recommend them highly enough. “
“I visited Stephen Makinde just over a year ago with an IT band issue and within one session he identified the problem exactly. I then had a follow up visit with Podiatrist Daniel to organise some custom insoles. Since then the problem disappeared and a year on I have ran three marathons with accompanied training with no reoccurrences. Based on my experience I would say the level of service at Perfect Balance is excellent and what differentiates it from others is the very high level of competence and professionalism.”
“I came to see Stephen at Perfect Balance this spring after month upon month of battling with a recurring pain in my left foot. I had been diagnosed with a stress fracture (2nd metatarsal) back in March 2012 – seemingly a result of many years of track running (sprinting) combined with poor biomechanics and lack of strength in the ankle joint (which I’d also fractured twice previously). I followed a strict rehab programme at the time – complete rest, strength and conditioning (rehabilitation) exercises, and then eventually a very gradual return to walking and running, increasing my run time minute by minute. Initially it looked as though the fracture had healed, however the pain returned shortly after my first race back. Devastated and back to square one, I resumed the rehab process once more. I continued in this cycle for the next year; managing the pain and running a limited amount but unable to undertake any real training. Nothing – neither rest, rehab, nor treatment seemed to work. A second scan at the end of 2013 confirmed that the fracture had returned. Fearing the worst, I came to see Stephen in April 2014 convinced that nothing would fix my foot. I had just about given up all hope of being ever able to return to the track or race competitively and wondered if I would ever really be able to run properly again. Stephen started laser treatment on my foot and was optimistic that he could fix it. I remained dubious! Just over a month later and several laser sessions per week, I was back on the trails. Shortly after that I was coaxed into running on the road. Much to my complete amazement I am now up to 90 minutes running (both off and on road), and am due to take part in a long distance adventure race in September. I am even entertaining the hope that I might soon return to sprinting. Treatment at Perfect Balance has quite literally changed my life and transformed my training capabilities. It was the best decision I could have made. I am over the moon to be able to run once more! I can’t thank Stephen enough.”
“I can not rate this team enough….especially Stephen who has already mended a broken wrist last year and is currently getting me up and running quickly, after breaking my leg a week ago. I work with horses and can’t believe I didn’t know about these guys sooner. The equestrian world is definitley going to love you.”>
“Being a self employed personal trainer, I cannot afford to either miss work or training.. With a recent lower back problem really restricting me, there was only one person to see.. Stephen Makinde is simply outstanding, his thought process and decision making is second to none. I’m a massive fan of being giving things to do between treatments to help the recovery process, so many previous therapists I have seen are just keen on seeing you again and again. With just a few treatments stepehen has left me with some homework and hopefully I won’t need to return. A truest different level of professionalism and treatment.”
“Excellent service. Stephen really explained what was going on with my daughter and he will have her fit and ready to compete again. Highly recommend them. Thank you.”
“The treatment I have received from Stephen is second to none. Stephen goes above and beyond the duties of a physio/osteo. I believe he genuinely cares for his clients and this is shown within all aspects of his work. His whole attitude is amazing and this correlates to his work ethics of getting the client better ASAP with the least cost to the client. Stephen works because he loves the job and this is shown on a daily basis. There is no one else I would use and no one else I would recommend. With Stephen you get comprehensive treatment and someone that genuinely cares.”
“I’ve seen Stephen Makinde at Hatfield, Fitness First and St Albans and his professionalism is flawless. That can also be said for his skills at identifying the causes and providing effective therapy to quickly resolve my shoulder injury. The whole outfit is hugely impressive and I am only too happy to recommend Perfect Balance to my patients.”
“Stephen was fantastic from day one. A master of his craft, and incredibly knowledgable, he nevertheless was always happy to talk in simple terms about the reason why we were doing a particular exercise or treatment. He always made me feel comfortable, relaxed and well cared for.”
“I have always had wonderful service at Perfect Balance. Stephen is by far the best Osteopath I have ever seen. He easily recognizes the problem and always deals with it very effectively. His knowledge and use of different therapeutic modalities is outstanding, and his friendly and approachable personality make sessions both enjoyable and incredibly informative. In addition, his sports therapist, Sonal, provides an incredible sports massage and her knowledge of sports rehabilitation definitely helps provide a much quicker recovery. The team at Perfect Balance have all been wonderful and not only treat my injuries but also keep my body working optimally so I am able to live and enjoy a very active lifestyle. Thank you Perfect Balance!”
“Fast and accurate diagnosis and plenty of time to talk and get a full explanation before treatment. Above all I have confidence in Stephen Makinde’s plan for recovery and feel better after the sessions with him. I was seeking relief for an acutely trapped nerve and it is on the mend. Sheila.”
“Stephen’s fantastic and the service is faultless.”
“A big thank you to Stephen who has put me back on my feet again. Highly professional, friendly, listens and able to treat the problem with confidence.”
“Stephen and Josh worked to stabalise my arthritic hips and I have had no pain since treatment began. They are happy with my co-operation with their excercise regime and after a few months have signed me off to continue on my own to maintain my present condition where I hopefully will not require hip replacements. Very satisfactory result. Thank you Stephen and Josh.”
“The team are extremely professional between Stephen and Aaron they always fix me”
“I came to see Stephen at his Harley St clinic after suffering whiplash. He quickly discovered the imbalances and tensions throughout my spine and neck. The treatment was quick, effective and always delivered with absolutely professionalism and a friendly demeanour. Highly recommend.”
“In the years that I have been running Stephen has been instrumental in helping me recover from injury on a number of occasions – any recurrence has definitely been down to me deviating from the good habits he recommends. Earlier this year I was experiencing a number of problems which he has worked on in a systematic and effective way. I have been able to continue running and exercising during the treatment and he has encouraged me to do so. One of the things I value about Stephen is that he understands that I want to be able to continue and that this is important to me. His advice has been extremely valuable. His approach is kind, individually focused and professional with excellent follow up.”
“Sadie says that the visit was quite bad and she doesn’t really want to visit again. She gave it 5 out of 10, with 1 being so bad that she would opt to eat a worm before she visited again. However, here’s where I (mum) am pulling rank. Sadie might not have enjoyed the session much, but she’s running around like normal again. So alls well that ends well. Plus, Stephen made Sadie laugh multiple times, even though her tears.”
Sadie (written by her mum)
“Stephen Makinde is excellent! I visited him at the St.Pauls clinic and he made it able for me to climb stairs again without pain. The centre is a perfect location for those working in central London. Another benefit is the booking service is very easy.”
“My son Max, a golfer, needed immediate treatment for a wrist injury, prior to competing in the European Championships. Stephen was, as always, highly professional. His diagnostic techniques are incredibly thorough, allowing immediate and accurate injury identification and therefore the optimum rehab plan implemented without delay. Stephen has access to all the latest technology, and equipment. Max’s injury could not have been treated any better any where. It is a pleasure to deal with someone I trust. “
“Being an actor, my schedule can often be unpredictable and last minute, so knowing that Stephen and the Perfect Balance team will always try and accommodate me when I need them is very reassuring. At times I’ve struggled with my back and Stephen never gives me a quick fix and sends me on my way. He always listens and makes sure that I’m happy with the session before I leave. So, if I still feel there is a problem he’ll do his best to fix it ball before I leave the room. Everything with Perfect Balance is long term and feels like money well spent.”
“Having used Stephen for a number of (self inflicted)injuries, I particularly value that he has always explained clearly, in layman’s terms, the likely cause and problem, immediate action required and ongoing preventative ideas.“
“Stephen is charming and a delight to deal with. I have no hesitation in recommending him as he is a very good diagnostician and is open to using a variety of treatments. He has successfully treated both ankle and arm problems.“
“I have been seeing Stephen for a few weeks now for laser treatment on osteoarthritis of my fingers. Not only is he an excellent physician and has made a huge difference to both the pain and the look of my hands which have improved enormously, he is also very kind and caring. He has gone above and beyond expectations to help me with my problems. I have no hesitation in recommending him. Thank you to everyone involved in my treatment at the clinic.“
“Stephen is very knowledgable and works in a highly professional manner. I feel he made appropriate decisions at the correct times during my rehabilitation to ensure speedy recovery. I trusted his recommendations and practices 100%.“
“I have had three major spinal operations in the last twelve months and despite intensive. Physio could not recover. A friend referred me to Stephen Makinde. His positive attitude and amazing knowledge of the human anatomy has enabled me to be well on the way to recovery. Thank to Stephens treatment and the exercise regime I have started to play golf again.“
Jim Dormer Tring
“Stephen is an excellent osteopath. He managed to find the causes of my issues and then fix them, something several professionals have failed with before. Thanks!“
Book an appointment with Stephen Makinde
To discuss how Stephen may be able to help you or to book in for an appointment, please fill in the following form and we will be in touch soon.
If you have any questions, you can also call us on 0800 0724 012.
Perfect Balance Clinic Ltd | Registered Office Wellington House, 273-275 High Street, London Colney, St Albans, AL2 1HA | Registered in England and Wales 06925401
Data protection contact:
Last updated: February 2018
Here at Perfect Balance Clinic we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services that you have requested from us. We are committed to protecting your and your family’s personal information when you are using any of our services. The Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:
Any Perfect Balance Clinic Website that links to this Privacy and Cookies Policy
Social media or official Perfect Balance Clinic content on other websites
It also relates to our use of any personal information you provide us by phone, SMS, email, in letters and other correspondence and in person. Perfect Balance Clinic works hard to safeguard your personal information. Whenever you provide such information, we are legally obliged to use your information inline with all applicable laws and regulations concerning the protection of personal information including the current Data Protection Act 1998 and the General Data Protection Regulations introduced in May 2018. In order to provide you will a full range of products and services, we sometimes need to collect information about you. You can trust us with your information - we have created this policy to help you understand what data we collect, how we collect it, what we disclose and how we use, store and transfer it.
Our Privacy Commitments:
For as long as we keep your data we will work with you to keep it up to date and we will protect it with the appropriate security and safety measures
We will be as transparent as we can with you on what personal data we collect, how we use it and how it will be processed
Remember you can email us at firstname.lastname@example.org to update your privacy preferences, alternatively, you can change your settings via our reception team or using our ALICE system, located in the reception area of any one of our clinics. If you have any questions at all about our privacy or cookies policy you can contact us 24 hours a day, 7 days a week at email@example.com. These policies apply to:
All visitors to our website
All prospective job applicants
All clients who use our products or services
Sports massage and therapy
Podiatry and foot clinics
Laser and shockwave therapy
Bespoke pregnancy, corporate and athlete services
We are recognised by all major insurers and all our therapists are covered by private health insurance policies.
1.1 Compliance with Regulatory Authorities:
We regularly review our compliance with our Privacy and Cookies Policy. When we receive formal written complaints, we will contact the person who has made the complaint to follow up. We will also work with the appropriate regulatory authorities, including local data protection authorities such as the Information Commissioner's Office (ICO) to resolve any complaints regarding the transfer of personal data. As a Data Controller who is processing personal information and who meets certain criteria, we are registered with the ICO. You can click here to view our registration details.
2.0 Compliance with Data Protection:
2.1 What information we collect about you:
We collect information to provide better products and services to all our service users. We collect information in the following ways:
The information you give to us: Many of our services require you to provide us with personal information as part of our client registration, appointment booking or marketing processes. When you sign up to receive any of our products or services we will ask you for information such as your name, email address, residential address or telephone number.
The Information we get from your use of our services: We collect information about the services that you use and how you use them, like when you visit one of our clinics or visit a website that uses our advertising services or view and interact with our ads and content.
The types of personal information we use may include:
Personal details such as names, addresses, telephone numbers
Family details for example next of kin
Services, for example, details of services accessed or offered by providers
Lifestyle and social circumstances
Physical and/or mental health details
Visual images, personal appearance, and behaviour, for example if CCTV images are used as part of building security
Details held in the client's records, where we hold or manage the clients' records
Responses to surveys, where individuals have responded to surveys sent by Perfect Balance Clinic
Our legal basis for collecting and processing this data is because you have either given us consent to process this data as part of the provision to you of the services purchased by you or because the processing of your data is necessary for a contract we have with you. All sensitive data is encrypted and stored securely using industry-standard data encryption, multiple layers of firewalls are in place, and we perform regular security audits.
2.1.1 Information for job applicants and employees:
Racial and ethnic origin
Trade union membership
Religious or similar beliefs
Employment tribunal applications, complaints, accidents, and incident details
Criminal Offence data (including alleged offenses), criminal proceedings, outcomes, and sentences
This information will generally relate to our job applicants (if successfully offered a position with us) and our employees, this is covered by the Privacy Notice for Employees, or for those health professionals we manage.
Our legal basis for collecting and processing this special category data is because the processing of your data is necessary for a contract we have with you and our additional special condition for processing this special category data is that it is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject. All sensitive data is encrypted and stored securely using industry-standard data encryption, multiple layers of firewalls are in place, and we perform regular security audits.
2.1.2 Personal information from you about others:
Through your use of our services, we may also collect information from you about someone else, such as friend referrals. If you provide Perfect Balance Clinic with personal information about someone else, you must ensure that you are authorised to disclose that information to Perfect Balance Clinic and that, without Perfect Balance taking any further steps required by applicable data protection or privacy law, Perfect Balance may collect, use and disclose such information for the purposes described in this Policy. This means that you must take reasonable steps to ensure that the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Perfect Balance Clinics’ identify, and how to contact Perfect Balance. Where requested to do so by Perfect Balance Clinic, you must also assist Perfect Balance Clinic with any requests by the individual to access or update the personal information you have collected from them and passed on to us for the service.
2.2 How we use the information we collect about you:
Your information may be used to:
Check and report internally how effective Perfect Balance and the products and services we offer has been
Investigate complaints, legal claims or important incidents
Make sure Perfect Balance Clinic continues to meet our clients needs both now and in the future
Review the care provided to make sure that this continues to be of the highest possible standard
Manage specialised services that Perfect Balance Clinic provides through third parties
We may keep your information in written form or on a computer. Whenever possible all information that identifies you will be removed. Our legal basis for collecting and processing this information is our legitimate interests in knowing more about our clients or it is necessary for a contract we have with you. Perfect Balance Clinic is a Data Controller for the TM2 System; provided by our third party processor (TM2). This system holds personal health-related data of all clients registered with our clinics. Our legal basis for collecting and processing health-related information obtained from our clients (special category data) is because the processing of your data is necessary for a contract we have with you and our additional special condition for processing this special category data is that it is necessary for the provision of health or social care or treatment. For more information please contact firstname.lastname@example.org
2.2.1 Sharing your information:
There are a number of reasons why we may share your information. This can be due to:
Our obligations to comply with current legislation
Our duty to comply with a Court Order
You have consented to disclose
To read more about our Frequently Asked Questions, please click here.
4.0 Information Security:
We are committed to protecting Perfect Balance Clinic and our service users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. We do this through:
Encryption of many of our services using SSL
We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems
We restrict access to personal information to Perfect Balance employees, contractors, and agents who need to know the information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, their contract terminated or appropriate legal action taken if they fail to meet these obligations.
Our induction process and regular training ensure that all our employees are aware of their responsibilities and best practice guidelines; ensuring the necessary safeguards and appropriate use of person-identifiable and confidential information. Under the Perfect Balance Code of Conduct, all our employees are also required to protect your information and inform you of how your information will be used. This includes, in most circumstances, allowing you to decide if and how your information can be shared. Everyone working in Perfect Balance Clinic is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purpose advised and consented to by the service user, unless it is required or permitted by the law.
5.0 Accessing Perfect Balance Clinic Website from outside the UK:
Perfect Balance Website is published in the UK by Perfect Balance Clinic at PerfectBalanceClinic.co.uk. The international version of the website, PerfectBalanceClinic.com, is made available to international users accessing the website outside the UK by Perfect Balance Clinic. All personal information submitted by users outside the UK will be processed in accordance with this Privacy and Cookies Policy.
6.0 Transparency and choice:
People have varying privacy concerns and our goal is to be as clear and transparent as possible with regards to the information we collect so that you can make choices about how this is used. You can:
Adjust/update your preferences with regards to how we market our products and services to you by contacting email@example.com
Set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us
8.0 Contacting Perfect Balance Clinic:
Copyright 2018 Perfect Balance Clinic Ltd. All rights reserved.
Terms and Conditions
Should you visit us for services they are provided to individuals of all ages regardless of gender, colour, ethnicity, creed, national origin, or disability. The purpose of physiotherapy and all our services is to treat disease, injury and disability by examination, evaluation, diagnosis, prognosis and intervention by use of rehabilitative procedures, mobilization, massage, exercises, and physical agents to aid the patient in achieving their maximum potential within their capabilities and to accelerate convalescence and reduce the length of functional recovery.All procedures will be thoroughly explained to you before you are asked to perform them. Response to all our therapies and interventions varies from person to person; hence, it is not possible to accurately predict your response to a specific modality, procedure, or exercise protocol. Perfect Balance Clinic does not guarantee what your reaction will be to a specific treatment, nor does it guarantee that the treatment will help resolve the condition that you are seeking treatment for. Furthermore, there is a possibility that the physiotherapy treatment may result in aggravation of existing symptoms and may cause pain or injury. It is your right to decline any part of your treatment at any time before or during treatment, should you feel any discomfort or pain or have other unresolved concerns. It is your right to ask your physiotherapist about the treatment they have planned based on your individual history, physiotherapy diagnosis, symptoms, and examination results. Consequently, it is your right to discuss the potential risks and benefits involved in your treatment.
Perfect Balance Clinic values the views of all clients, and welcomes comments and suggestions from our clients. We endeavour to provide a service of the highest standard at all times, in relation to service delivery and our commitment to work in partnership with our clients, to deliver their healthcare in a way that meets their needs.Our company director will ensure all comments and suggestions are communicated to the lead clinician and produce a quarterly and annual report for The Board of Directors. Our company director is the key contact for our clients to deal with any problems that may arise, including client complaints.A formal complaints policy is available to all clients upon request. Below is an outline of our complaints policy.
Clients are encouraged to give their feedback, at times when clients wish to make a complaint; the process will be managed by the company director. If a client raises a matter of concern with a member of staff, the members of staff should advise the client of the complaints policy and direct the client to the company director. When the company director is on planned or unplanned leave alternative arrangements will be made to manage the complaints procedure.
Clients are advised to address their complaint in writing to Perfect Balance Clinic David Lloyd Hatfield Mosquito Way Hatfield Herts Al10 9AX
All complaints will receive written confirmation within two working days upon receipt of the complaint, outlining the stages of the investigation.
A full response will be made in writing within 20 days of receipt of the complaint, outlining the investigation process, steps taken and outcomes and actions taken following the investigation of the complaint.
All complaints will be investigated by the company directors, with an investigation report to be presented to The Board of Directors. Complaints will be correlated with the annual results of the client satisfaction survey, to enable the directors to review and assess service delivery and the views of our clients.
Perfect Balance Clinic acknowledges complaints as a serious matter, and is committed to rectify areas that may cause concern or dissatisfaction for our clients.
A summary of complaints and the outcomes will be presented at team meetings, to ensure relevant areas of concern, action taken, and changes in practice as a result of the complaint investigation, are communicated to all members of staff and associates.
A parent or legal guardian present will need to be present during all appointments unless prior written confirmation has been provided to the clinic.
payment must be made in advance of treatment for all services unless you have an exclusive account with us. Payment must be made in advance for all running clinic sessions and some group sessions that we offer
Late payments policy
please note that with effect from 1 June 2015, late payment of invoices (30 days after treatment) will be subject to an additional charge on the following basis: £10 for appointments in our Hertfordshire, Bedfordshire or Cambridgeshire clinics and £15 for appointments in our London clinics
Offers and promotions
All offers and promotions cannot be exchanged for any cash value. The promotion and offer or voucher should only be used by the intended person and as such we may ask for ID proof from the person producing the voucher to verify they are the recipient. Promotions and offers cannot be shared between individuals.All vouchers unless otherwise dated are to be used within 1 year of their receipt or known release from the clinic to an event or promotion.All offers and promotions may be subject to special arrangements or exclusions and Perfect Balance Clinic reserve the right to offer ‘introductory’ sessions to specific practitioners which may exclude some self-employed practitioners and the company directors. Where possible a full list of who the offer applies to can be provided in writing prior to your appointment.
Refund and cancellation policy
24 hours notice is required for cancellation of appointments, otherwise, a full charge will be incurred. Missed sessions without the 24 hours notice will be fully chargeable as if intended. For refunds of equipment purchased equipment must be returned (unopened, unused and not damaged) within 14 days of purchase with proof of purchase.
Packages are non-refundable.
Using your Private Medical Insurance Policy
If you are planning to use private medical insurance (pmi), please contact your insurer as soon as possible and before your first Perfect Balance appointment to ensure you meet the terms of your policy.The procedures of insurance companies differ and some require the policyholder/patient to obtain a GP referral before they grant authorisation to commence treatment. Most private medical insurers cover osteopathy, physiotherapy, and podiatry but other treatments, eg sports massage, pilates, and rehab will not be covered. Please check the terms of your policy with your insurer.Naturally, if you are in pain you wish to be treated as quickly as possible and we wish to offer the earliest available appointment to start you on the road to recovery. However, please be aware that insurance authorisation can not necessarily be applied retrospectively. Please tell us when you book your first appointment that you intend to use pmi to claim for your treatment. In order to book your appointment with an appropriate practitioner, we need to know which insurance company it is.We need you to provide us with the following:
Name of insurance company
Policy or Membership number
Claim reference/Authorisation code for this course of treatment
Which part of the body (eg left shoulder, lower back, etc)
Number of sessions/budget authorised
Details of any Excess due
Some insurers do not cover the full fees for treatment. Once we have your authorisation details we can invoice at the fee agreed by Perfect Balance with your insurer. Until we receive the authorisation details we will invoice at our standard rates and you may be liable for the costs.We will send your invoices to your insurance company directly for payment once we have all the details. Your insurance company may inform us that the invoices are your liability, for example, due to excess, shortfall, benefit limit exceeded. In this case, please settle your account with Perfect Balance within 30 days of notice.Your practitioner may recommend an alternative treatment to speed your recovery and this may not be covered by the original authorisation. For instance, an osteopath may recommend you go on to see a physiotherapist or podiatrist or vice versa. Please check with your insurer and obtain a fresh authorisation if necessary.Sometimes it may be a simple matter of holiday cover by one practitioner for another; it is preferable for you to be treated by another practitioner recognised by your insurer so you can continue claiming. Please remind us to book you with an appropriately recognised practitioner.If you have any questions relating to your private medical insurance it is best to direct them to your insurance company in the first instance. We will do our best to assist you in the claim process.
Data Protection Policy
We take data protection seriously; please let us know of any changes to your personal data e.g. name, contact details, insurance company, person registered on account, this helps us ensure your records are kept accurate and up to date.
Requesting your medical records or information we hold about you via a Subject Access Request (SAR)
A SAR must be made in writing. We use a standard form to make it easier for us to recognise a genuine request and make it easier for the individual to include all the details they might need in order for us to locate the information they want. Click the link below to access the SAR template.
SUBJECT ACCESS REQUEST FORM
If the SAR is valid, we will action without delay and at the latest within one month of receipt. Where the request is complex or numerous we will action within three months.
Accessing personal data on someone else's behalf
A person is only entitled to their own personal data unless they are acting on behalf of someone. If information is being requested via a third party e.g. a solicitor, GP surgery or insurance company acting on behalf of a client or by an individual wanting someone else to act on their behalf, we will need to be satisfied that the third party making the request is entitled to act on behalf of the individual. It is third parties responsibility to provide evidence of this entitlement. This could be in the form of:
Written authority to make the request
General power of attorney
If we feel that the individual may not understand what information would be disclosed to a third party who has made a SAR on their behalf, we will send the response directly to the individual rather than the third party. The individual may then choose to share the information with the third party after having a chance to review the information.
Requests for information about children
Even if a child is too young to understand the implications of SAR rights, the data held about them is still their personal data. It is the child who has a right to access the information held about them, even though in the case of young children these rights are likely to be carried out by a parent/guardian.
Before responding to a SAR for information held about a child we will consider whether the child is mature enough to understand their rights - if the answer is yes then we will respond directly to the child rather than the parent. When considering cases that are borderline, as advised by the Information Commissioner's Office (www.ico.org.uk) we will also take into account:
The child’s level of maturity and ability to make decisions like this
The nature of the personal data
Any court orders relating to parental access or responsibility that may apply
Any duty of confidence owed to the child or young person
Any consequences of allowing those with parental responsibility access to the child’s or young person’s information
Any detriment to the child or young person if individuals with parental responsibility cannot access this information
Any views the child or young person has and whether their parent should have access to information about them
Identifying the requester
In order to avoid personal data being sent accidently or as a result of deception, we have a duty of care to ensure we know the identity of the requester. We will therefore ask for enough information to judge whether the person making the request is the individual to whom the personal data relates to or a person authorised to make a SAR on their behalf.
If the identity of the person making the request is obvious to us we will not request a lot more information, however we will not assume that, on every occasion, the person making the request is who they say they are.
We may in some circumstances ask for documentation providing evidence of birth or a passport and check that we have the requesters correct postal or email address (or both) before supplying any information in response to a SAR.
Only guide dogs are permitted within the clinic.