Frequently Asked Questions
Frequently Asked Questions
Here are FAQs we receive at Perfect Balance Clinic. If you have any additional questions, please do not hesitate to contact us via email/phone. Email us at [email protected] or call us on 0800 0724 012
1. What should I wear for my appointment?
Ideally you should come with suitable clothing/underwear so that an accurate diagnosis of the problem can be made. Usually sports wear such as a pair of shorts and a vest or sports bra are suitable. We want you to feel comfortable, this is a priority. We are very friendly but we understand that you may like to bring someone along to your appointment such as a chaperone and that is fine.
2. Which is the nearest tube station for Trump Street and Moorgate?
Bank (Central, Northern and Waterloo and City Lines)
Mansion House (Circle and District Lines)
Moorgate (Northern, Hammersmith and City, Circle and Metropolitan Lines)
3. What is the nearest tube station for Harley Street?
Oxford Circus – (Central and Victoria Line)
4. Does the clinic have parking?
Trump Street (St Pauls) – No
Harley Street – Oxford Street. Cavendish Square, London W1G 0PN
Hatfield – Free parking is available within David Lloyd
Fitness First St Albans – Christopher Place Shopping Centre, AL3 5DQ ( Christopher Place car park 2hrs FREE )
Cambridge – Free parking is available within David Lloyd
5. Are there stairs? Is there a lift?
All of our clinics are easily accessible or have lifts.
6. Do you accept Amex?
Unfortunately we do not accept American Express.
7. How long will my treatment session last?
Depending on the service you require, most sessions last for 30mins apart from you initial consultation which may last 45min. If you are booked in for a Sports Massage, this may last for 60mins.
8. Do I need to be a member of David Lloyd?
Non-members are very welcome.
9. What do I do if I need to cancel or re-arrange?
Please provide at least 24 hours’ notice to cancel or amend your booking, if we can fill your appointment within short notice (under 24hrs) there will be no charge, otherwise, appointments incur a full fee.
10. What do I do if I have an excess on my insurance policy?
The excess on your policy is paid to the clinic where you are having treatment. The invoices have to be sent to the insurance company for processing and then they will allocate the invoices to the excess, advising both the clinic and the client.
12. Coronavirus Safety Information
Your health and wellbeing is our priority at all times. We have measures in all our clinics that follow the Government guidelines on safety and PPE. Click here to view our Coronavirus safety information.