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Frequently Asked Questions

Here are FAQs we receive at Perfect Balance Clinic. If you have any additional questions, please do not hesitate to contact us via email/phone. Email us at [email protected] or call us on 0800 0724 012

1. What should I wear for my appointment?

Ideally you should come with suitable clothing/underwear so that an accurate diagnosis of the problem can be made. Usually sports wear such as a pair of shorts and a vest or sports bra are suitable. We want you to feel comfortable, this is a priority. We are very friendly but we understand that you may like to bring someone along to your appointment such as a chaperone and that is fine.

2. Which is the nearest tube station for Trump Street and Moorgate?

Bank (Central, Northern and Waterloo and City Lines)
Mansion House (Circle and District Lines)
Moorgate (Northern, Hammersmith and City, Circle and Metropolitan Lines)

We are located at 7-11 Moorgate (Basildon House), EC2R 6AR on the lower ground floor within City Athletic – opposite The Tokenhouse.

Access is at the side of the building (King’s Arms Yard) via the staircase leading to City Athletic.

If you have mobility issues:

If it’s between 0900-1700 please use the main entrance opposite The Tokenhouse, for appointments outside of these hours please contact Reception on 0800 0724012 and they will ask your therapist to meet you and escort you via the lift – or let us know in advance so they can be waiting for you.

3. What is the nearest tube station for Harley Street?

Oxford Circus – (Central and Victoria Line)

4. Does the clinic have parking?

Trump Street (St Pauls) – No
Harley Street – Oxford Street. Cavendish Square, London W1G 0PN
Hatfield – Free parking is available within David Lloyd
Fitness First St Albans – Christopher Place Shopping Centre, AL3 5DQ ( Christopher Place car park 2hrs FREE )
Cambridge – Free parking is available within David Lloyd

5. Are there stairs? Is there a lift?

All of our clinics are easily accessible or have lifts.

Moorgate clinic:

Access is available via stairs at the side of the building (King’s Arm’s Yard) – if you need to use the lift, please access via the front entrance, opposite The Token House. Outside of 0900-1700 please contact PB Reception on 0800 0724012, and they will ask your therapist to meet you at the front entrance and escort you using the lift.

6. Do you accept Amex?

Unfortunately we do not accept American Express.

7. How long will my treatment session last?

Depending on the service you require, most sessions last for 30mins apart from you initial consultation which may last 45min. If you are booked in for a Sports Massage, this may last for 60mins.

8. Do I need to be a member of David Lloyd?

Non-members are very welcome.

9. What do I do if I need to cancel or re-arrange?

Please provide at least 24 hours’ notice to cancel or amend your booking, if we can fill your appointment within short notice (under 24hrs) there will be no charge, otherwise, appointments incur a full fee.

10. What do I do if I have an excess on my insurance policy?

The excess on your policy is paid to the clinic where you are having treatment. The invoices have to be sent to the insurance company for processing and then they will allocate the invoices to the excess, advising both the clinic and the client.

11. Do I need authorisation from my insurance company before my appointment?

You will always need authorisation from the insurance company for any treatment. They will provide you with an authorisation number and also how many treatments you are authorised for. Please advise our reception team at time of booking of your insurance so that they can book you in with the correct practitioner.

12. Coronavirus Safety Information

Your health and wellbeing is our priority at all times. We have measures in all our clinics that follow the Government guidelines on safety and PPE. Click here to view our Coronavirus safety information.

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