Frequently Asked Questions

Here are FAQs we receive at Perfect Balance Clinic. If you have any additional questions, please do not hesitate to contact us via email/phone. Email us at [email protected] or call us on 0800 0724 012

1. What should I wear for my appointment?

Ideally you should come with suitable clothing/underwear so that an accurate diagnosis of the problem can be made. Usually sports wear such as a pair of shorts and a vest or sports bra are suitable. We want you to feel comfortable, this is a priority. We are very friendly but we understand that you may like to bring someone along to your appointment such as a chaperone and that is fine.

2. Which is the nearest tube station for St.Pauls/Trump Street?

St Pauls – Central Line
Bank (exit 9) – Central, Northern and Waterloo and City Line

3. What is the nearest tube station for Harley Street?

Oxford Circus – Central and Victoria Line

4. Does the clinic have parking?

Trump Street (St Pauls) – No
Harley Street – Harley Street: QPark Oxford Street. Cavendish Square, London W1G 0PN
Hatfield  Free parking is available within David Lloyd
Luton – Free parking is available within David Lloyd
Bushey Free parking is available within David Lloyd
The Hertfordshire Clinic (Maltings) – Please use the Town Centre Car parks which are chargeable – the nearest is St Albans, Hertfordshire, AL1 3XB
Fitness First St Albans – Christopher Place Shopping Centre, AL3 5DQ ( Christopher Place car park 2hrs FREE )
Verulam Clinic St Albans – There is a small car park at the rear of the clinic, alternatively there is parking on Victoria Street (restrictions apply)

5. Are there stairs? Is there a lift?

All of our clinics are easily accessible or have lifts with the exception of The Hertfordshire Clinic (Maltings) which is located on the 1st floor with no lift available.

6. Do you accept Amex?

Unfortunately we do not accept American Express.

7. How long will my treatment session last?

Depending on the service you require, most sessions last for 30mins apart from you initial consultation which may last 45min. If you are booked in for a Sports Massage, this may last for 60mins.

8. Do I need to be a member of David Lloyd?

Non-members are very welcome.

9. What do I do if I need to cancel or re-arrange?

Please provide at least 24hours notice to cancel or amend your appointment to avoid any charges. You can email us at [email protected] or call us on 0800 0724 012.

10. What do I do if I have an excess on my insurance policy?

The excess on your policy is paid to the clinic where you are having treatment. The invoices have to be sent to the insurance company for processing and then they will allocate the invocies to the excess, advising both the clinic and the client.

11. Do I need authorisation from my insurance company before my appointment?

You will always need authorisation from the insurance company for any treatment. They will provide you with an authorisation number and also how many treatments you are authorised for. Please advise our reception team at time of booking of your insurance so that they can book you in with the correct practitioner.