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Frequently Asked Questions

Frequently Asked Questions

Here are FAQs we receive at Perfect Balance Clinic. If you have any additional questions, please do not hesitate to contact us via email/phone. Email us at reception@perfectbalanceclinic.com or call us on 0800 0724 012

Ideally you should come with suitable clothing/underwear so that an accurate diagnosis of the problem can be made. Usually sports wear such as a pair of shorts and a vest or sports bra are suitable. We want you to feel comfortable, this is a priority. We are very friendly but we understand that you may like to bring someone along to your appointment such as a chaperone and that is fine.

St Pauls – Central Line
Bank (exit 9) – Central, Northern and Waterloo and City Line

Oxford Circus – Central and Victoria Line

Trump Street (St Pauls) – No
Harley Street – Harley Street: QPark Oxford Street. Cavendish Square, London W1G 0PN
Hatfield – Free parking is available within David Lloyd
Luton – Free parking is available within David Lloyd
Bushey – Free parking is available within David Lloyd
The Hertfordshire Clinic (Maltings) – Please use the Town Centre Car parks which are chargeable – the nearest is St Albans, Hertfordshire, AL1 3XB
Fitness First St Albans – Christopher Place Shopping Centre, AL3 5DQ ( Christopher Place car park 2hrs FREE )
Verulam Clinic St Albans – There is a small car park at the rear of the clinic, alternatively there is parking on Victoria Street (restrictions apply)

All of our clinics are easily accessible or have lifts with the exception of The Hertfordshire Clinic (Maltings) which is located on the 1st floor with no lift available.

Unfortunately we do not accept American Express.

Depending on the service you require, most sessions last for 30mins apart from you initial consultation which may last 45min. If you are booked in for a Sports Massage, this may last for 60mins.

Non-members are very welcome.

Please provide at least 24hours notice to cancel or amend your appointment to avoid any charges. You can email us at reception@perfectbalanceclinic.com or call us on 0800 0724 012.

The excess on your policy is paid to the clinic where you are having treatment. The invoices have to be sent to the insurance company for processing and then they will allocate the invoices to the excess, advising both the clinic and the client.

You will always need authorisation from the insurance company for any treatment. They will provide you with an authorisation number and also how many treatments you are authorised for. Please advise our reception team at time of booking of your insurance so that they can book you in with the correct practitioner.

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