We get to the root cause of your problem with our Specialist Physiotherapy, Osteopathy, Sports Therapy/Massage, Podiatry services and more.
WELCOME TO PERFECT BALANCE CLINIC
We are a team of expert pain relief therapists and rehab professionals that can tend to aches and pains, regardless of the cause. Whether you are an infant, a sports professional or of the elderly generation, whatever your pain or rehabilitation concern, we can help you.
We are proud to offer an extensive range of specialist treatments that position the body in an optimal place to heal itself. We can provide you with the latest therapeutic modalities and treatments to get you moving and out of pain quickly.
Our teams meet on a regular basis to discuss cases and we will ensure you get the best of all of our expertise to help you get better. Our clients are those that are not happy with their current situation and are ready for something that will make a difference.
Stop suffering pain or discomfort; we offer effective pain management with therapists specialising in a whole range of fields. Our therapists are selected for their unique, qualified skills to work within small friendly teams. Our locations are not only chosen for their smart, trendy addresses, but for the ease of access and convenience to our all of our clients.
We hope to welcome you soon to one of our clinics where you will be made to feel comfortable and have your injury or condition assessed and dealt with effectively.
Sports Injury Specialists
We have a range of services tailored for most forms of pain rehabilitation. Our specialists and network of specialists are hand chosen to ensure we deliver a high standard of care across all our services.
We work with the following insurance companies and more:
We believe our results speak for themselves. See what our clients think with their testimonials…
16:25 08 Feb 18
I've now had 4 sports massages with Mat Pollard, all targeting different areas and issues which materialise through my marathon training and fitness coaching. I can't speak more highly of him...he is an absolute legend! I'm totally inspired by his knowledge and ability to work out where the routes of my problems come from each time and I'm loving learning so much more about the human body whilst he treats me! Thanks Mat!read more
23:11 02 Feb 18
Just one session with Aaron and I could move again after my back locked up and left me with very limited movement and serious pain. He also gave me some stretches to do at home and great aftercare advice. Thank you Aaron would definitely recommend!read more
15:59 29 Jan 18
Great service and received some great advice. Will definitely be going back.
12:28 24 Jan 18
Matt Pollard is always helpful and active in getting results. I'm currently struggling to shake off a recurrent injury and his persistence is great. He is positive and encouraging as well as knowledgeable in his craft....even if he does inflict pain ('good' pain) on occasions!read more
11:59 24 Jan 18
They offer some great services here backed by some very knowledgable staff. Mat Pollard is an excellent deep tissue sport massage therapist. Stephen Makinde works very hard and has a vast amount of experience. He has helped some several long term injuries. Highly recommended.read more
11:29 03 Nov 17
I saw Lucy Georgiou regarding my knee swelling and pain. She was very thorough and understood my issues. Very informative and professional and I feel confident that she can help me back to recovery.
20:52 15 Oct 17
After many years of chronic back pain, and passing from one specialist to another, I was recommended to Stephen Makinde. I cannot praise him more highly ... He is very knowledgeable and a real professional ... He has helped me back to a more healthy and pain free life.
I've seen other members of the Perfect Balance team for other problems over the years. Each and every one of them is a dedicated professional, who take the time to establish the cause of the problem and work with the patient to aid recovery.
I wouldn't hesitate to recommend the Perfect Balance Clinic team.read more
12:21 06 Oct 17
Perfect balance has been very professional throughout my treatment, there is no massive waiting list and I feel like the treatment has been helping since day one. Claire is a great physio and would highly recommend her to anyone.read more
17:36 28 Sep 17
Aaron (Sports Therapy) was excellent throughout, from explaining what was going on, to conducting the treatment and providing support and advice to get me back up and running quickly.
15:04 08 Aug 17
5-star experience - thanks to Mat Pollard - an excellent Sports Massage Practitioner and all-round very knowledgeable and personable chap. Always learning so one feels in safe hands. Would highly rate his latest foot manipulation therapy. For weeks before much discomfort in my feet and legs - for the last 2 weeks since - NONE! Enough said. Thanks Matread more
17:23 07 Aug 17
I was very pleased with my visit to Lucy regarding my sciatica problem. She diagnosed my problem quite quickly, and gave me an achievable exercise routine to help with my recovery, am looking to book my follow up appointment in a few weeks to discuss the results, highly recommended. read more
11:43 07 Aug 17
After having a biking accident, I was left in a neck collar for a while. However, the pain never really abated, and that was when I was put in touch with Perfect Balance Clinic. My impression of the set-up right from the start has only been exceptionally great, far exceeding any experience with other osteopaths. Initially, I saw Andrew, who was very understanding of the issues. He helped progress me massively - his whole aim was to get me better so that I wouldn't have to return to the clinic. When I hit a plateau, he did the professional thing of transferring me to Lucy Georgiou for a second opinion. I have been seeing Lucy ever since, and the ongoing difference she has made is unbelievable. She is always so ready to explain what is going on with my back and neck, so that I understand exactly what it is that she is treating. Lucy is always professional and personable. My whole experience here has been outstanding, and that is why I have recommended many of my friends and family.read more
12:47 20 Jun 17
Excellent place, and really helped my back.
09:10 20 Jun 17
Having been to various GPs, Consultants and Physio Therapists, the painin my neck and shoulder and lower back from an old injury never seemed to go away, The GPs prescribed more and more pain killers telling me I “just had to live with it”, and it was my age. Fast forward 10+ years and treatment from Stephen at Hatfield over those years the pain is fine, I am still able to play sports and keep reasonably healthy (even after a heart attack) and two year later CABG surgery , The pain comes back now and then but nothing like it used to be, and I can still live my life – Moves to various parts of the country and different Osteopaths had me driving from Scotland to Hatfield to receive treatment as only Stephen seem to get to the problem quickly and efficiently solved ( A bit over the top maybe) but living pain free is a great thing! I still have treatment at Hatfield having moved back into the area, and also have taken advice from Stephen which has helped me a great deal. A big thank you Stephen and the Team for your excellent service, care and attention keeping this 75 year old activeread more
12:28 08 Jun 17
I saw Liz for a sports injury that had been bothering me for some time. She was amazing! I have seen a drastic improvement since our first session and she was personable and informative along the way!
15:50 08 May 17
The team are extremely professional between Stephen and Aaron they always fix me
09:13 03 Apr 17
Stephen's fantastic and the service is faultless.
17:13 26 Mar 17
I had my first personal training session with Phil, it was amazing! Phil really took the time to set realistic goals with me, talk through my diet plan, find out what exercises I enjoyed doing, what I wanted to learn to do and tailored the session to meet my individual needs. Phil was great, he ensured that I felt comfortable, whilst also encouraging me to push myself that little bit harder.
I will definitely be having more sessions with Phil!read more
17:37 17 May 15
I've seen Stephen Makinde at Hatfield, Fitness First and St Albans and his professionalism is flawless. That can also be said for his skills at identifying the causes and providing effective therapy to quickly resolve my shoulder injury. The whole outfit is hugely impressive and I am only too happy to recommend Perfect Balance to my patients. read more
11:56 12 Feb 15
I've been to the Hatfield Perfect Balance Clinic as I had pulled a muscle in my lower back and I also have had a long term shoulder problem. I have been getting treatment from Mat Pollard over the past few weeks. He's been absolutely brilliant, and has given me some great advice. I will certainly be recommending him and Perfect Balance Clinic to others. I definitely give Perfect Balance 5 stars, great value for money 🙂 read more
13:14 04 Feb 15
Following a motorcycle accident in Italy last June I suffered a broken ankle, was flown home and remained in cast for six weeks. As an avid gym goer, fitness enthusiast and workaholic, my concern was not about the accident but about getting back on my feet and not having any ongoing issues that would stop me doing what I love doing; you can imagine therefore my grief when I suffered complications when the cast was removed! I had no hesitation in calling Perfect Balance who quickly diagnosed the issue and worked closely with me, over a period of time, to get me back on track . . . . following each treatment I received I did exactly what I was told in the gym and haven’t looked back! Their personable, professional and extremely knowledgeable staff are second to none and I trust them implicitly with my well-being (and that of my family and friends to whom I have recommended their services over and over) which is why I haven’t and won’t go anywhere else. My thanks, on this occasion, go especially to Stephen and Ulla – my testament to them is that I’ve signed up to trek Iceland this year for charity; I wouldn’t be doing that with a dodgy ankle!
18:09 30 Mar 17
Stephen was fantastic from day one. A master of his craft, and incredibly knowledgable, he nevertheless was always happy to talk in simple terms about the reason why we were doing a particular exercise or treatment. He always made me feel comfortable, relaxed and well cared for.
10:28 04 Feb 15
Booked via the website and got confirmation instantly of my appointment which was really good to start.
I then had to change my appointment and the process was so simple and easy. I instantly got through to the bookings team and made the change.
When I got the session, it was really easy to get to and find. The osteopath was able to diagnosed the issue straight away. He gave me some exercises to do and scheduled another appointment.
16:47 03 Feb 15
I was working on a film in stunts at the time and twisted my ankle really bad. A friend recommended Perfect Balance Clinic to me and I have to say I was really impressed by the help I received. My sprain wasn't a common issue which made things worse and on top of that I had to get back to work. Thankfully the guys at Perfect Balance Clinic got me through it and I was able to get back to work. My treatments continued and as I began to get stronger they implemented a number of techniques that I haven't used before, which was a nice experience.
Being very active with my job it was vital I got my strength back to what it was and credit where credit is due I am now performing back to my top standard.
I definitely recommend anyone with an injury to visit the clinic.
Thanks again guys
15:10 11 Feb 15
I have been treated at Perfect Balance Clinic for a range of problems, often when I have sought medical advice and have just been sent away with painkillers. Being treated at the clinic has helped address the route cause of problems that I have had, so rather than numbing pain with tablets I have been able to receive treatments including acupuncture which have helped to provide long term pain relief. The great thing about visiting an exceptional healthcare professional is that they not only treat the cause but help you to become part of the long term solution by providing aftercare advice to change behaviours so that you don't end up in the same position again. When I visit Perfect Balance I know that it is money well spent - and my body definitely appreciates it!read more
10:19 19 Jan 15
I used Perfect Balance for osteopath treatment after visiting different physio's local to where I live. As it was not my first visit for health care I was slightly sceptical, however I was put at ease and after my first consultation I had a plan detailing what needs to be done with time frames around them. I feel 100% better after just four treatments and will certainly recommend Perfect Balance for their customer service and treatment. Thank you! read more
10:59 28 Nov 17
I went the first time to see Stephen Makinde with chronic shoulder and neck pain. I've had it for a few years. I saw many doctors and tried all kinds of treatments that were temporary. The maximum releif I got was just a few days and then the pain is back. I was very happy with the results I had from my sessions with him. It's been 6 weeks since my first visit and I can say 80% of the pain is gone and we started working on minor issues along side treating my shoulder. I appreciated how responsive he was because I had to travel and he made his best to fit me into his busy schedule. I owe my recovery to him and I'm grateful a friend of mine recommended him.read more
13:38 30 Jan 18
Sonal is brilliant. I have severe degenerative Osteoarthritis. She has helped me to retain some flexibility and improve restricted movement in my joints. If I am in the country I see her once a month.
22:51 17 Jan 18
I had treatment with Claire. She was professional and really knew her stuff. Such a huge improvement in such a short space of time. Highly recommend.
16:47 21 Nov 17
Treated by Sonal and continue to work with her, exceptionally knowledgeable. Highly Recommended.
07:42 19 Oct 17
I had shoulder and neck pain which was causing a lot of tension in my head and giving me headaches. I was treated by Sonal who was very thorough and quickly pinpointed the issue. I had a 30 minute session which included a massage and some stretching techniques which I am able to continue at home. The team were very quick and responsive and helpful.read more
08:35 14 Aug 17
Prefect environment & location at the David Lloyd Bushey. Sonal was very attentive & informed. Hopefully, I'm recovered now, but would definitely go back if required & thoroughly recommend the practice.
08:45 10 Aug 17
Very good service from Claire and my injury seems to be healing well from the exercises given to me
10:06 01 Aug 17
Claire was excellent. Listened to my problem and after a deep tissue massage and taping she got me to the start of the half marathon raring to go. And my Achilles gave me no problem throughout. Would definitely recommend.read more
14:30 23 Dec 16
Really good advice for my newborn baby, highly recommended.
20:50 22 Feb 18
Stephen and the team are always super professional. Stephen's knowledge is second to none and time spent with him always gets to the problem at hand. He fixed my elbow when nothing else was working. Highly recommend Perfect Balance.read more
10:16 01 Feb 18
I have had treatment from Vijay & Andrew, both have been excellent. Friendly, professional & effective with their treatment. Would recommend highly!
10:59 19 Jan 18
Very professional team at Perfect Balance Clinic. They are truly here to help you resolve whatever issue you may have in the quickest but most thorough way possible.
I used to suffer from intense pain every moment of my day and this has been reduced so much with the help of the osteo and physio sessions at this clinic.
They’re a very understanding team and very kind and a good reception team too- I’ve never had any issues with booking or cancelling appointments.
I would definitely recommend PBC! Book a session, it is well worth it.read more
15:43 18 Jan 18
I have received treatment for my injured ankle from Daine and I can't be happier! Great person and great professional! In just a few weeks I improved a lot my condition and I definitely recommend this clinic.read more
15:58 02 Nov 17
Einav is great! Very professional and always super helpful.
12:05 04 Oct 17
This summer I suffered a broken collarbone after a cycling accident and I began treatment with Einav five weeks later. I felt she did a great job at understanding my goals and recovery expectations, particularly with relevance to my desire to resume playing basketball. The rehab programme that Einav developed for me felt well-balanced -- exercises were both simple and challenging at times. I appreciated her thorough responses to any questions I had as well as her positive outlook. I would definitely recommend working with Einav and won't hesitate to reach out for further appts if required.read more
07:41 02 Oct 17
Einav is fantastic. Suffering from a back spasm the appointment was easy and quick to arrange and from the first session the pain and discomfort started to reduce and over the next 3 sessions with a combination of treatment and exercises the problem was resolved. Thank you.read more
21:08 22 Aug 17
I have been receiving treatment from VJ and more recently Julia from perfect balance for a back and shoulder issue. Both from the beginning have been excellent.
I was extremely impressed with their speed of identifying the issues with my injury as it was not sports related and the recommendations they both offered for alleviating my injury outside of the treatment room.
Julia in particular has been excellent in guiding on what to do in relation to stretches and changes to make in my day to day activities.
I would highly recommend Perfect Balance.read more
14:03 13 Jul 17
I have been seeing Daine since March 2017, originally to treat an injury and thereafter each week for maintenance. Daine combines deep expertise and knowledge with practical advice and a friendly attitude. I would not hesitate to recommend him to others. read more
07:08 27 May 17
Einav is a great physiotherapist 🙂 she helped me fix my hip injury in a couple of months. It was always very nice going to her sessions. she is very professional yet you can laugh with her aswell.
She gave me good advices on building a running plan.
She is also very involved with her patients as she has been sending me follow-up emails since my last session.
Would definitely recommend 🙂 read more
19:03 26 May 17
I contacted Perfect Balance Clinic with a groin injury. I was delighted that Einav saw me within one day. She collected information on my training, determined the injury cause and proposed treatment and exercises. She understood my training goals and worked towards fastest recovery route in order to achieve these.
All appointments were always very efficient and punctual but at the same time allowing sufficient time to answer all my questions in depth.
I would definitely recommend Perfect Balance Clinic and Einav. read more
13:00 23 May 17
I saw Einav when I was in London on holiday and needed a physio for an unexpected injury. She was absolutely fantastic. She was thorough in her examination, proactively explained what was happening and was very clear in answering all of my questions. She even gave me her email to follow up if I had any additional questions. The treatment was also great - I felt much looser after the session. I would definitely recommend seeing Einav if you need a physio in London!read more
04:59 23 May 17
Julia is excellent, she's really helped reduce pain and improve my posture.
16:58 22 May 17
Stephen Makinde is the "Go To" man for me. Top bloke and he always sorts me out - no fuss, straight forward and sorted. I'll be back for the next injury that needs attention.
08:00 12 Apr 17
I have been seeing Stephen Makinde for lower back pain and he is fantastic. After 2 months of horrendous pain that other professionals couldn't help alleviate, Stephen was recommended to me. He recognised my issue straight away and after my second treatment I felt immediate pain relief. He is amazing and I would thoroughly recommend him.read more
13:59 03 Apr 17
I saw Stephen Makinde for back and neck problems and he was excellent. So knowledgeable and enthusiast. I would highly recommend!
12:42 27 Mar 17
Daine is a fantastic sports masseuse. I'm training for the London Marathon and a visit to him every couple of weeks sets me and my legs right. Perfect Balance is clean and professional, and I can't recommend it enough for sports massages!read more
18:33 04 May 16
Perfect Balance Clinic provided a solution to what was a long-term unresolved back problem. They brought me back to fitness with expert treatment and have since provided a first rate maintenance regime accommodating sessions around my busy work schedule which has kept me fit and active. I have recommended them to a number of friends and colleagues.read more
14:37 04 May 16
I have used various services at Perfect Balance Clinic for over three years on and off for a variety of issues as I have been training and picking up injuries, as well as rehab work that needed doing. I have found them to be very professional, as you would expect, however the really interesting thing is their flexibility. They are always able to see me at short notice and fit me in and secondly they are very quickly able to identify the issue I have and use a variety of techniques, which doesn’t limit them to one course of action.
Over many years I have used a variety of therapists and am now confident that whenever I have a problem they are just a phone call away and are able to help quickly.read more
If you are looking for a team to help you with pain relief or rehabilitation services, please don’t hesitate to contact us on: 0800 0724 012 or use the contact form on the right to send us an enquiry
Alternatively please submit your enquiry using the form and we will ensure that the right person contacts you to discuss how we can help.
We will always arrange to speak to you about your condition first before you come in to avoid you spending un-necessary time or money unless we feel we can help you.
Perfect Balance Clinic Private Policy.
This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Contact & Communication
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This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
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Perfect Balance Clinic Ltd | Registered Office Pallidium House, 1-4 Argyll Street London | Registered in England and Wales 06925401
Terms and Conditions
Perfect Balance Clinic values the views of all clients, and welcomes comments and suggestions from our clients. We endeavour to provide a service of the highest standard at all times, in relation to service delivery and our commitment to work in partnership with our clients, to deliver their healthcare in a way that meets their needs.
Our company director will ensure all comments and suggestions are communicated to the lead clinician and produce a quarterly and annual report for The Board of Directors. Our company director is the key contact for our clients to deal with any problems that may arise, including client complaints.
A formal complaints policy is available to all clients upon request. Below is an outline of our complaints policy.
• Clients are encouraged to give their feedback, at times when clients wish to make a complaint; the process will be managed by the company director. If a client raises a matter of concern with a member of staff, the members of staff should advise the client of the complaints policy and direct the client to the company director. When the company director is on planned or unplanned leave alternative arrangements will be made to manage the complaints procedure. • Clients are advised to address their complaint in writing.
• All complaints will receive written confirmation within two working days upon receipt of the complaint, outlining the stages of the investigation.
• A full response will be made in writing within 20 days of receipt of the complaint, outlining the investigation process, steps taken and outcomes and actions taken following the investigation of the complaint.
• All complaints will be investigated by the company directors, with an investigation report to be presented to The Board of Directors. Complaints will be correlated with the annual results of the client satisfaction survey, to enable the directors to review and assess service delivery and the views of our clients.
• Perfect Balance Clinic acknowledges complaints as a serious matter, and is committed to rectify areas that may cause concern or dissatisfaction for our clients.
• A summary of complaints and the outcomes will be presented at team meetings, to ensure relevant areas of concern, action taken, and changes in practice as a result of the complaint investigation, are communicated to all members of staff and associates.
Payment must be made at the time of treatment for osteopathy, physiotherapy, pilates, sports massage/therapy, rehab appointments. Payment must be made in advance for all running clinic sessions.
Late payments policy
Please note that with effect from 1st June 2015, late payment of invoices (30 days after treatment) will be subject to an additional charge on the following basis:
£10 for appointments in our Hertfordshire clinics
£15 for appointments in our London clinics
Offers and promotions
All offers and promotions cannot be exchanged for any cash value. The promotion and offer or voucher should only be used by the intended person and as such we may ask for ID proof from the person producing the voucher to verify they are the recipient. Promotions and offers cannot be shared between individuals.
All vouchers unless otherwise dated are to be used within 1 year of their receipt or known release from the clinic to an event or promotion.
Refund and cancellation policy
Cancellation - 24 hours notice is required for cancellation of appointments. Missed sessions without the 24 hours notice will be fully chargeable as if attended. Refund of equipment purchased - must be returned within 14 days of purchase for products that have not been opened, used or damaged, with proof of purchase.
Using your Private Medical Insurance Policy
If you are planning to use private medical insurance (pmi), please contact your insurer as soon as possible and before your first Perfect Balance appointment to ensure you meet the terms of your policy.
The procedures of insurance companies differ and some require the policy holder/patient to obtain a GP referral before they grant authorisation to commence treatment. Most private medical insurers cover osteopathy, physiotherapy and podiatry but other treatments, eg sports massage, pilates and rehab will not be covered. Please check the terms of your policy with your insurer.
Naturally, if you are in pain you wish to be treated as quickly as possible and we wish to offer the earliest available appointment to start you on the road to recovery. However, please be aware that insurance authorisation can not necessarily be applied retrospectively. Please tell us when you book your first appointment that you intend to use pmi to claim for your treatment. In order to book your appointment with an appropriate practitioner, we need to know which insurance company it is.We need you to provide us with the following:
Name of insurance company
Policy or Membership number
Claim reference/Authorisation code for this course of treatment
Which part of the body (eg left shoulder, lower back, etc)
Number of sessions/budget authorised
Details of any Excess due
Some insurers do not cover the full fees for treatment. Once we have your authorisation details we can invoice at the fee agreed by Perfect Balance with your insurer. Until we receive the authorisation details we will invoice at our standard rates and you may be liable for the costs.We will send your invoices to your insurance company directly for payment once we have all the details. Your insurance company may inform us that the invoices are your liability, for example, due to excess, shortfall, benefit limit exceeded. In this case, please settle your account with Perfect Balance within 30 days of notice. Your practitioner may recommend an alternative treatment to speed your recovery and this may not be covered by the original authorisation. For instance, an osteopath may recommend you go on to see a physiotherapist or podiatrist or vice versa. Please check with your insurer and obtain a fresh authorisation if necessary.Sometimes it may be a simple matter of holiday cover by one practitioner for another; it is preferable for you to be treated by another practitioner recognised by your insurer so you can continue claiming. Please remind us to book you with an appropriately recognised practitioner.If you have any questions relating to your private medical insurance it is best to direct them to your insurance company in the first instance. We will do our best to assist you in the claim process.